Call Specialist-Contact Center

United States·South Portlandmid

OtherCenter

1 views0 saves0 applied

Apply Now

Quick Summary

Requirements Summary

High School Diploma or equivalent required. Associates Degree preferred. Ability to obtain certification as an Information and Referral Specialist (CIRS) within 3 years.

Technical Tools

OtherCenter

Requirements

~1 min read

High School Diploma or equivalent required. Associates Degree preferred.
Ability to obtain certification as an Information and Referral Specialist (CIRS) within 3 years.
Computer proficiency in Microsoft Office required. Strong working knowledge of computers and software programs required.
Previous experience (in a call center or providing Information & Referral) preferred
High degree of accuracy and attention to detail at all times and an ability to plan and utilize time in an efficient manner required.
Ability to take initiative required.
Excellent written and verbal communication skills required.
Must be able to successfully pass a criminal background, child protective service check & sex offender check.
Must not be on the state or federal suspension and disbarment list.
Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility.

What We Offer

~1 min read

(offered to full-time and part-time employees)

✓Generous paid time off accrual

✓9 paid holidays per calendar year and up to 3 floating holidays per calendar year

✓Excellent medical benefits at very reasonable cost

✓Dental and Vision insurance options

✓Agency paid basic life insurance and STD & LTD disability insurances

✓403(b) retirement with a generous agency match (all employees are eligible)

✓Tuition Reimbursement – offered once per year through an application process

✓The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

The Opportunity Alliance is “Helping People Reach for a Brighter Future”.

Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service: