Technical 1st-Level Support Engineer, Fintech

• →Day to day monitoring of the system, network, application and service alerts and provide first level of support on rotating shifts (24/7)
• →Respond to alerts by verifying, determining the cause and resolving or escalating as necessary
• →Record of all incidents and alerts into an incident log based on defined standards. Ensure all logs contain clear problem description, resolutions and all activities carried during resolution of the problem
• →Perform health checks and quality checks procedures to the system in order to verify operational excellence
• →Serve as liaison between various support groups during system outages, and work with third party vendors or service providers to remediate outage issues
• →Demonstrate ability for multitasking, team playing, analytical thinking, prioritizing
• →Demonstrate hands-on experience of relational databases, application servers, web servers, VMware and Linux environments
• →Work with case management tools and monitoring tools

• →Availability to be on a rotating schedule (shifts)
• →2 years' experience in Technical Support/Network Operations Center
• →Good skills in Network Systems
• →Good knowledge of Linux and RDBMS
• →Good monitoring and analytical skills
• →Good written and verbal communication skills
• →Passion for learning new technologies and eagerness to collaborate with other creative minds
• →Pro-activeness, accountability and results orientation
• →Diligence and attention to detail are also key skills along with ability to multi-task and prioritize work appropriately
• →Ability to handle multiple clients, multiple team members and priorities with confidence
• →Flexible, eager, ambitious, and adaptable to change
• →Excellent judgment, organizational and problem-solving skills

What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
👩🏽‍⚕️ Comprehensive private healthcare insurance
📲 💻 All the tech gear you need to work smart      

Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
🎓 A solid career path within our working family is ready for you
📚 Continuous training and access to online training platforms
🥳 CSR activities and festive events within any possible occasion
🍜 Enjoy comfortable open space restaurant with varied meal options every day
🎾 🧘‍♀️ Wellbeing activities access such as free on-site yoga classes, plus available squash court on our premises

In accordance with applicable pay transparency requirements, the salary range for this position will be communicated to candidates before the first step of the selection process, enabling informed discussions regarding the role.