Customer Service Specialist - Full Time

Our vision is to make it easy and accessible to manufacture a product. We're starting with a desktop Pick and Place machine, used to assemble electronic components onto circuit boards.

Existing Pick and Place machines are expensive and can require high-pressure air and three phase power. Some only accept job files on a floppy disk. Traditionally, Pick and Place machines have only been used by large companies with factory space, so that's how they're designed.

But they don't need to be this way. Our machines facilitate mid-scale manufacturing, where you make your product at a moderate scale before making the risky and expensive jump to a factory contract. With our hardware, anyone can do a production run of their product in-house.

• →Help customers with questions regarding assembling or operating their machine
• →Answer questions about shipping timelines, help process returns or refunds
• →Monitor and track issues in the field and advise on what issues need to be prioritized
• →Record and update issue status
• →Help prospective customers determine what hardware best suites their needs
• →Generate and manage quotes for prospective customers
• →Be on top of our community in Discord, helping spot issues and identify areas for improvement
• →Willingness and ability to adapt to an evolving work environment within a young company
• →Ability to resolve problems independently when appropriate
• →Manage and record information according to company standards

• Are excited to work for a young, fast growing company where things are never boring
• Have experience with any type of CNC machine before (3D printer, laser cutter, CNC Mill, etc.)
• Can communicate technical information clearly and concisely 
• 1+ years of customer service for a hardware product

We value these above all else:

• Mission - keeping our customers and builders in mind
• Pragmatism - making the most effective decision with the resources available
• Agency - taking total ownership of your tasks, and finding a solution regardless of roadblocks
• Kindness - showing compassion to our colleagues, customers, community members, and ourselves