Case Manager

For more than 15 years, Opus 2 has developed award-winning solutions trusted by the most successful law firms and used in thousands of legal proceedings around the world. Transforming how lawyers work on matters, Opus 2 eliminates inefficiencies and connects legal teams with the collaborative software they need to work smarter and more effectively together. The team also delivers the essential technology and expertise needed to conduct dispute resolution proceedings in the most modern, seamless, and secure way possible.

This client facing position requires someone who is confident, organised and hardworking and the ideal candidate will demonstrate a keen desire to build a career at Opus 2 by becoming a key and trusted member of the Client Services team.

• →Acting as the main point of contact for clients providing consultative advice in relation to all aspects of our hearing room services including the collation of transcription, equipment and logistics requirements
• →Liaising directly with solicitors, barristers, judicial clerks and court reporting teams, providing information, upselling where appropriate, troubleshooting as required and gathering feedback.
• →Having in-depth knowledge of the Opus 2 platform to ensure you can advise clients on how to maximise its usage
• →Liaising closely with the Business Development, Solution Operations, Production, Software Engineering and Technical Delivery teams to ensure the delivery of a seamless, efficient service.
• →Regular and accurate recording of control information and timely billing at month end.

• Bright and engaging, with a willingness to learn and use initiative.
• Excellent verbal and written communication skills.
• Strong attention to detail, time management and the ability to juggle tasks, adapt and work under pressure.
• Proficiency in Microsoft Office applications.
• Team player with a flexible attitude to meet the changing needs of the business and our clients.
• Proven track record in a client facing or professional services role is desirable but not essential.