DDS IT User Support Analyst (Information System Support Specialist 4)

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Imagine a role where your ability to troubleshoot complex systems directly impacts the efficiency of services for those in need—welcome to the front line technical support position at the Disability Determination Service.

Learn more about our program, as your work providing services will be through the Aging & People with Disabilities Program (APD). 

In this role you will act independently of any state or local Information Systems Team outside the Disability Determination Services (DDS) as the highest-level source of technical expertise on network issues. The incumbent will be expected to independently detect, analyze and resolve any problems that may occur with the case processing applications that are used to process disability claims.  They will provide automation training and use support to all Disability Determination Service staff and maintain the Disability Case Processing System application, tables, printing and associated ancillary software.

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Monitor performance of hardware and software, diagnose communication problems, identify solutions as required to maintain the existing network and applications environment.
• Diagnose and resolve performance problems on the network environment caused by software and user problems.

• Install, configure, upgrade, and solve problems with devices within the existing network environment.
• Review and adjust devices and software on the network to deal with traffic or scheduling issues, maintain security and access for production staff and external partners, recovers or restarts servers as needed to deal with degrading performance and take appropriate action to control space utilization on the network.
• Monitor system performance, analyzes problems with version compatibility and controls the same.

• Install new application software as needed.
• Perform analysis of proposed hardware, network or application enhancements and other special duties.

• Minimum four (4) years of IT Customer relations experience.
• Minimum four (4) years installation, performance monitoring, access, security, back-ups, scheduling, inventory management and processing orders.
• Minimum four (4) years of experience in information systems operating software and operating systems language and hardware configuration.
• Expert  level of proficiency in use and supporting M365 applications

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• A cover letter is required. Please address each of the essential attributes as it relates to your own experience listed above.
• Must be HSPD-12 credentialed and if not then you will need to undergo the HSPD-12 background check process and pass, after the conditional offer is received.
• Please retain the information in this job posting to refer back to throughout the recruitment process.
• Please make sure your application materials, resume or job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your cover letter (if requested) and resume may be uploaded in the Resume/CV field on the online application.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• General office environment with typical schedule of Monday - Friday from 8:00 AM to 5:00 PM (flexibility for alternate work schedule). May occasionally be required to adjust work hours to a flex schedule based on business needs. This position is eligible for overtime. Ability to work on call shifts, and respond to emergent issues at the physical location on occasion.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  
• This recruitment may be used to fill future vacancies in the same classification.

We invite you to contact ADA.DHS@dhsoha.state.or.us for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Bonnie Nyssen. If you contact the recruiter, please include the job requisition (REQ) number listed at the top of this job post.
• Email: bonnie.nyssen@odhs.oregon.gov