Family Coach (Human Services Case Manager)

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Job Description:

As a Family Coach (Human Service Case Manager) you will:

• Conduct interviews to determine family needs and eligibility, and complete program applications for program benefits and, if eligible, issues appropriate support.

• Engage clients in family evaluation of strengths and jointly develop a case plan and identify the steps the family will take towards self-sufficiency and meeting their basic needs.

• Monitor progress, needs, and makes necessary modifications to the case plan.

• Initiate and participate in case staffing, employment readiness, life skills training, and supports job search as needed.

• Assist with crisis and safety planning for individuals experiencing domestic violence.

• Explore alternate resources and link clients to community services and may also assist with supporting resources and services within the community.

• A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

• An Associates degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

We are looking for candidates with:

• Experience supporting families with case management tools and resources.

• Experience creating and maintaining written documentation of activities concerning individual client cases.

• Experience with case management and assessing customers’ strengths & service needs.

• Experience in communicating, establishing boundaries and setting realistic goals/milestones.

• Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications.

• Your work schedule will be 8 a.m. – 5 p.m. PST, Monday – Friday.

• This position is in a store-front office.

• Hours of work may vary from day to day and may include evenings and weekends.

• This position requires flexibility to work various hours, to flex in/out to allow for attending local events.

• The role requires flexibility to assist various district offices on a temporary and long-term basis, ensuring continuity of operations.

•  You will be working is fast paced at times.

• High volume of individual and family contact. 

• You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a cultural and trauma informed lens.

• You will have contact with a range of people including some who may be experiencing emotional and financial stress.

• You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important. 

• Employee's work is conducted in offices, participant's homes, and other community sites.

• Must have a valid driver's license and acceptable driving record.

Veterans’ and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Amy Acree. If you contact the recruiter, please include the job requisition number.

• Email: Amy.Acree@odhs.oregon.gov