Reference Assistant

Oral Roberts University is a non-profit organization whose staff and faculty actually make a difference in the lives of its students. We pride ourselves on our culture and the values we uphold. Our team is passionate about what we do, and we want you to make us even better!

• Assist students and faculty with research in person as well as by phone, email, text, and chat during weekend and evening hours
• Process Interlibrary Loan requests and maintain records and statistics
• Supervise student workers and oversee library services during evening and weekend hours

• →Assist library users with research
• →Supervise library student workers during weekend and evening hours
• →Delegate work for student workers
• →Prepare signage for Access Services
• →Ensure compliance with library policies and procedures while on duty
• →Oversee safety procedures in case of emergency (e.g. severe weather, power outage, etc.)
• →Process Interlibrary Loan requests and maintain records and statistics
• →Assist with creation of library knowledge base and other web assets
• →Other projects and duties as directed

• Bachelor’s degree plus some graduate hours required
• MLIS degree or equivalent strongly preferred

• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Knowledge of library resources and tools, including databases and library catalog
• Requires the ability to set priorities; organize and adjust/manage seasonal peaks in work load; ascertain and understand common reference problems while providing suitable solutions; follow prescribed routines and procedures; and the ability to work without supervision.
• Strongly prefer experience in public services in an academic library setting
• Strongly prefer clerical and technical experience, as well as a working knowledge of library automation and MS Office software.

Normally scheduled hours are evenings and weekends as needed.

Equal Employment Opportunity:

Oral Roberts University promotes equal employment opportunities for all individuals regardless of differences in race, color, religion, sex, national origin, age, disability, or veteran status.