Patient Financial Counselor 1

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To interview and/or review uninsured or underinsured patients (inpatients, outpatient’s surgeries and observation patients) daily, and to obtain third party billing information or to establish payment arrangements, financial clearance, including Medicaid, HCAP, or Charity program.

The Financial Counselor responsibilities include understanding and verifying coverage for Outpatient, Inpatient and Ambulatory Surgery Services, financial counseling, and making recommendations to customers or family members for various third party financial assistance programs or recommend payment plans.

Associates degree or higher preferred.  At least 1 year experience in healthcare setting and/or revenue cycle department or customer service experience OR at least 1 year experience in a financial counseling role.  At least 1 year experience with insurance verification/identification, Microsoft Office, Medical Terminology and EPIC or other EMR.  At least 1 year experience utilizing computers and websites.  Experience training others.  Participates in Process Improvement Initiatives/Special Projects.

Demonstrates competency measured by annual quality checks. Participates in Health System and Departmental In-services, education forums, and meetings as required.

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The university is an equal opportunity employer, including veterans and disability.