Patient Revenue Cycle Lead Coordinator

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The Ohio State University College of Dentistry is seeking a Patient Revenue Cycle Lead Coordinator for the General Practice Residency & Graduate Prosthodontics. The General Practice Residency & Graduate Prosthodontics are an important part of the health care delivery system ensuring optimal health care experience for our dental patients and residents.

The General Practice Residency & Graduate Prosthodontics Patient Revenue Cycle Lead Coordinator functions as an integral member of a team of care providers in the College of Dentistry. Overall responsibilities include serving as one of the receptionists in the clinics performing patient scheduling, taking incoming patient calls, patient check-in, tracking resident’s schedules, assisting with backup coverage as needed, verifying forms for accuracy and completeness, verifying insurance and coverages, collecting payments, and coordinating with and disseminating information to the patient care team.

In addition to the standard operational tasks, the Patient Revenue Cycle Lead Coordinator is responsible for assisting the Manager of Revenue Cycle Services to include, but not limited to, scheduling templates, monitoring team on Revenue Cycle related responsibilities, monitoring the resident’s appointment submissions to ensure correct scheduling for procedure fee collection, collaboration with Clinic Directors for immediate scheduling needs. The lead will work closely with Clinic Manager to offer oversight of the General Practice Residency & Graduate Prosthodontics Teams. This position assists in training new clinic staff and assists current staff with updated information related to the position. This position will include other responsibilities on an as needed basis.

This position requires successful completion of a criminal background check and drug and alcohol screening.

Monday – Friday 7:30am – 4:30pm; This position may include weekends and evening work.

Candidate must be able to push / pull carts containing office supplies, bend / stretch / twist to pick up supplies, maintain office appearance, stand and walk for periods of time serving and assisting customers.

• High School Diploma or GED plus 4 years scheduling patient appointments in a medical or dental setting or 4 year’s medical/dental billing experience (or a combination of both); working knowledge of electronic health record (EHR) software; very detailed oriented; developed organizational skills; excellent verbal and written communication skills; a high level of proficiency using Microsoft Office in a business environment; ability to complete appropriate correspondence to maintain patient communication; self-motivated individual capable of making informed decisions independently; open to develop and create on-going process improvements; working as a team member and has high level of emotional intelligence; able to develop positive working relationships with a diverse population; creates and analyzes patient data with a high level of accuracy.

Desired:

6 years’ scheduling patient appointments in a medical or dental setting or 4 years’ medical/dental billing experience (or a combination of both).

The Targeted Hiring Range for this position is $19.47 - 25.29.  The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.

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The university is an equal opportunity employer, including veterans and disability.