Portal Chief or Crew Lead

Columbus Campus

Other

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Portal Chief or Crew Lead

Business Advancement | Schottenstein Center Guest Services Administration-JM

Responsibilities

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Provide excellent guest service to fans attending Ohio State events
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Provide direct supervision to assigned crew of event staff at each event
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Ensure excellent guest service is being provided to guests by your staff
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Act as a second level of support to event staff to resolve guest issues in your assigned area
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Provide direct coaching and training to the staff assigned to your area
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Ensure that the staff assigned to you comply with policies & procedures included in the Event Staff Pocket Guide/Manual
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Occasionally fill in as a Supervisor, in their absence
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Scanning, counting and checking tickets at athletic contests and special events
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Conducting security screening of guests entering our facilities
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Provide excellent guest service to fans attending Ohio State events
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Directing and assisting guests to their seats or to find other amenities provided inside the facility
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Directing and assisting guests to services outside of the facility (roadways, restaurants, hotels, etc.)
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Assist with the enforcement of NCAA, Conference, University, and Athletic Department rules and regulations
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Recognize and check credentials, limit access to restricted areas of facilities
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Be an expert of and an advocate for Ohio State Athletics & the Schottenstein Center

Requirements

~1 min read

Must be 18 years of age or older
Must be able to stand on your feet for 4 hours or more, indoors and outdoors, rain or shine
Ability to maintain a positive attitude at events at all times
Ability to focus on listening and satisfying our guests
Ability to maintain and support open communication with Event Management staff
An interest in working with guests and fellow staff of varying backgrounds
Excellent verbal communication skills
Excellent problem solving ability

Schottenstein Center (0081)

Intermittent

0.2

Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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