Supervisor, Customer Service

Location: This position is full time (40 hours/week) Monday-Friday and is located on-site at 17 Technology Circle, Columbia, SC 29229.The work hours for this role will be from 9am-5:30pm.

What You Will Do:

• Responsible for recruiting and hiring, coaching and mentoring, monitoring and evaluation, and addressing all disciplinary issues in a timely manner. Encourage staff in creating and maintaining a work environment with high morale and employee satisfaction through support of professional development, training, career growth, and rewarding high performance.
• Reviews departmental and/or contract standards to ensure compliance. Follows procedures to ensure business and customer needs are met systematically and correctly. Supervises and motivates staff to ensure prompt and accurate response to calls, e-mail, web, handwritten inquiries.
• Monitors calls, service and workload. Tracks any service complaints and analyzes problems in order to provide solutions or develop proper training of staff.
• Represents department on projects and process improvements. Provides assistance and training to other operational areas of the company as needed.

To Qualify for This Position, You Will Need the Following:

• Required Education: Bachelor's degree.
• Degree Equivalency: 4 years claims, customer service and/or call center experience or a combination of education and job related work experience.
• Required Experience: 1 year-claims, customer service, and/or call center experience.
• Required Software and tools: Microsoft Office.
• Required Skills and Abilities: Strong oral and written communication skills. Strong decision making, analytical, problem solving, and time management skills. Ability to handle confidential or sensitive information with discretion.

We Prefer That You Have the Following:

• Bachelor's degree-Business Administration, Healthcare or related field
• 1 year-leadership experience including scheduling or coordinating work of others, developing work procedures and training for others, and/or leading group project initiatives.
• Ability to persuade, negotiate, or influence. Strong organizational skills. Strong spelling, punctuation, and grammar skills.

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

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