First Line Support - Hybrid

Our client, a well-established organization within the financial and insurance sector, is expanding their IT team and seeking a 1st Line Support Technician to serve as the first point of contact for colleagues IT needs.

If you enjoy problem-solving, supporting others, and working in a collaborative environment, this is a fantastic opportunity to develop your career in technology. Previous IT experience is an advantage but not essential full on-the-job training will be provided to help you succeed and grow.

As a 1st Line Support Technician, you will provide frontline IT support to end users across the organization, ensuring that technical issues are resolved efficiently and with excellent customer service.

• →

  Act as the first point of contact for IT-related queries (via phone, email, and helpdesk).

• →

  Log and track incidents and service requests accurately in the helpdesk system.

• →

  Diagnose and resolve common hardware, software, and network issues.

• →

  Provide support for Microsoft 365, user accounts, and password resets.

• →

  Set up and configure laptops, desktops, mobile devices, and peripherals.

• →

  Escalate unresolved issues to 2nd Line Support or relevant teams with detailed documentation.

• →

  Maintain a high standard of communication and service when assisting users.

• →

  Adhere to IT policies and procedures, including data protection and security practices.

You are approachable, patient, and enjoy helping people. You have strong communication skills, attention to detail, and a genuine interest in technology. You thrive in a team-oriented environment and are motivated to learn and grow your technical skills.

• Strong customer service and communication abilities.

• Basic knowledge of Windows OS, Microsoft 365, and common business applications.

• Familiarity with helpdesk or ticketing systems.

• Ability to troubleshoot basic IT issues independently.

• Previous IT support experience is desirable but not mandatory.