Workshop Manager

Our client, a leading automotive company in Malta, is seeking an experienced Workshop Manager to oversee the daily operations of its Service Department, Parts Department and Workshop, ensuring operational efficiency and excellent customer satisfaction.

Main Responsibilities

• Oversee the daily operations of the service reception, parts department and workshop.
• Monitor team productivity, efficiency and performance against established KPIs.
• Ensure accurate repair estimates, invoices and warranty claims in line with manufacturer standards.
• Maintain high levels of customer satisfaction by addressing complaints and resolving service-related issues promptly.
• Monitor workshop activities, ensuring jobs are completed efficiently and to the required standards.
• Ensure all workshop tools, equipment and facilities are properly maintained and compliant with manufacturer requirements.
• Coordinate with other departments to ensure smooth daily operations and effective stock management.
• Monitor automotive market trends and competitor activity to identify opportunities for business growth.
• Assist with departmental budgets, business plans, sales reports and performance monitoring.
• Ensure compliance with company policies, manufacturer standards and Health & Safety regulations.
• Support staff development by coordinating training and ensuring employees remain up to date with the latest automotive technologies and procedures.

Requirements

• Previous experience in automotive aftersales, workshop management or a similar managerial role.
• Strong leadership and team management skills.
• Good understanding of workshop operations, vehicle servicing and automotive industry standards.
• Excellent organisational, problem-solving and customer service skills.
• Ability to monitor performance, manage priorities and achieve operational targets.
• Good communication and interpersonal skills.
• A strong understanding of Health & Safety procedures.

Ready to take the next step in your career? If you have the experience and leadership skills to drive workshop operations forward, we would love to hear from you. Apply today and take on your next challenge!