Head of Workplace Operations

Outset invented a better way to do research: AI-powered user interviews.

Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.

The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.

• Hire, onboard, mentor, future workplace operations team members

• Build a strong operations culture and scale processes as the team grows

• Oversee day-to-day office operations across SF and NYC: supplies inventory, maintenance scheduling, cleanliness standards

• Manage vendor relationships: janitorial, IT support, maintenance, security, utilities, and negotiate contracts

• Direct office equipment and technology management: conference room setups, AV systems, WiFi, hardware procurement and troubleshooting

• Ensure compliance with safety, building codes, and accessibility standards across both locations

• Manage lease administration: renewals, amendments, rent escalations, landlord communications, and strategic real estate decisions

• Plan and execute space utilization: monitor occupancy, identify expansion or reduction needs, optimize desk/meeting room allocation

• Lead office renovations and improvements: gather requirements, manage contractors, ensure on-time and on-budget delivery

• Manage real estate budgets and capital expenditures across both offices; forecast and track spending

• Coordinate office events: all-hands, team celebrations, client visits, conferences and off-sites

• Manage meeting room scheduling and booking systems; oversee room setups for events and presentations

• Source and manage office amenities: coffee, beverages, snacks, wellness programs, workplace culture initiatives

• Own workplace operations budget: forecast, track spending, identify cost savings opportunities, and drive efficiency

• Track and report on operational metrics: occupancy, square footage costs, vendor performance, incident reports, and team KPIs

• Develop and execute long-term workplace strategy aligned with company growth and culture

• 7+ years in workplace operations, facilities management, office management, or real estate administration, with at least 2+ years in a leadership or management role

• Experience managing or supporting a growing tech company (startup or scale-up) through multiple growth phases

• Proven experience managing teams and building scalable operations

• Experience managing multiple office locations or scaled workplace operations across geographies

• Expert vendor and contract management; comfort negotiating with landlords, service providers, and cross-functional partners

• Budget ownership: experience forecasting, tracking, optimizing operational spend, and managing capital projects

• Project management skills: ability to coordinate multiple initiatives (renovations, moves, events) simultaneously

• Strong organizational and attention to detail; comfort with both strategic planning and tactical execution

• Excellent communicator and stakeholder manager; ability to partner with leadership across departments and levels

• Background in capital project management (office buildouts, renovations, fit-outs)

• Familiarity with OSHA, ADA, or building code compliance

• Experience with cross-functional strategic planning and organizational change management