IT Automation Engineer

Outset invented a better way to do research: AI-powered user interviews.

Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.

The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.

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  Managing the macOS fleet lifecycle and long-term roadmap, from architecture, configuration, and deployment through procurement, maintenance, replacement, and secure retirement.

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  Administering and improving Jamf Pro, Jamf Protect, Apple Business Manager, and related Apple device-management services.

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  Providing responsive, hands-on support for macOS hardware, operating systems, applications, identity, office networks, and Wi-Fi, resolving issues during business hours with minimal disruption.

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  Building secure IT and security automations using current AI tooling, Python, shell scripting, APIs, webhooks, and lightweight integration services; establish standards for access, data handling, reliability, observability, and human oversight.

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  Helping other teams build secure automations for email and calendar workflows, Slack apps, internal support tools, and cross-system integrations.

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  Administering Slack—including security, applications, permissions, integrations, and workflows—and owning integrations across Rippling, Google Workspace, Jamf, and other internal platforms.

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  Improving onboarding, offboarding, access management, software deployment, device compliance, inventory, and support workflows.

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  Creating clear documentation, runbooks, service standards, and technical plans.

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  Partnering with Security, Legal, People, and business teams on access reviews, internal controls, incident response, and investigations affecting company systems.

• Substantial hands-on experience in client platform, corporate IT, or endpoint engineering, ideally during rapid growth

• Deep macOS administration expertise, including system logs, diagnostics, Apple hardware, peripherals, networking, and operating-system subsystems.

• Mastery of Jamf Pro, Jamf Protect, Apple Business Manager, and modern Apple enrollment and management practices.

• Current expertise in AI automation tooling and experience building reliable AI-assisted workflows, agents, or internal tools for enterprise systems.

• Python and shell-scripting skills, plus experience integrating identity, HR, collaboration, and device-management platforms through APIs, webhooks, and event-driven workflows.

• Hands-on experience administering and extending Rippling, Google Workspace, and Slack, including Slack security, applications, permissions, integrations, and workflow automation.

• Experience diagnosing office network and Wi-Fi problems safely in a live workplace.

• Strong ownership and communication: you identify problems, develop sound solutions, explain tradeoffs, and follow work through to completion.

• Sound judgment when working with privileged access, sensitive employee information, security incidents, AI systems, and internal investigations.

• An exceptional customer-service mindset and empathy for employees experiencing technical problems.

• Experience managing projects, team knowledge, and a Help Desk system in Linear and Notion.

• Cybersecurity, corporate security, investigations, compliance, or legal operations experience, including incident response.

• Familiarity with zero-touch deployment, identity-driven access, device trust, and modern zero-trust architecture.

• Experience designing IT operations for a rapidly growing organization.