DTICI_Global SIAM_Change Manager_T7

Key Responsibilities 

1. Change Management Process Coordination 

• Manage the end-to-end Change Management lifecycle  

• Ensure all changes are logged, categorized (Standard, Normal, Emergency), and prioritized  

• Validate completeness and quality of change requests (RFCs)  

• Ensure proper documentation and approvals before implementation  

2. Change Assessment & Risk Management 

• Facilitate impact and risk assessment for all changes  

• Ensure dependencies and conflicts are identified  

• Review rollback/backout plans and implementation plans  

• Minimize risk to business services  

3. CAB (Change Advisory Board) Coordination 

• Schedule and coordinate CAB meetings  

• Prepare and circulate change agendas  

• Document CAB decisions and track action items  

• Ensure stakeholder participation and alignment  

4. Change Scheduling & Conflict Management 

• Maintain and govern the Forward Schedule of Changes (FSC)  

• Ensure proper change calendar management  

• Identify and resolve scheduling conflicts  

• Align changes with business priorities and blackout periods  

5. Implementation & Post-Implementation Review 

• Monitor change implementation progress  

• Ensure successful execution as per approved plans  

• Coordinate Post-Implementation Reviews (PIR)  

• Track failed/rollback changes and corrective actions  

6. Stakeholder Communication 

• Communicate change schedules, impacts, and risks to stakeholders  

• Provide regular updates during critical changes  

• Act as a bridge between IT teams, service providers, and business users  

7. Reporting & Metrics 

• Track and report key metrics such as:  

• Change success rate  

• Change-related incidents  

• Emergency change percentage  

• Change backlog and aging  

• Prepare weekly/monthly governance reports  

8. Continuous Improvement & Compliance 

• Identify improvement opportunities in change processes  

• Ensure compliance with ITIL standards and organizational policies  

• Support audits and governance reviews  

• Drive automation and standardization initiatives  

9. Tool & Process Governance 

• Work with ITSM tools like ServiceNow, Remedy, Jira  

• Ensure proper usage of workflows and templates  

• Maintain data accuracy and audit readiness  

Required Skills 

• Strong understanding of ITIL Change Management process  

• Experience in risk assessment and change governance  

• Hands-on experience with ITSM tools (ServiceNow preferred)  

• Strong coordination and organizational skills  

• Excellent communication and stakeholder management  

• Analytical mindset with attention to detail