Non-Mainly Manager # Warranty & Service Contracts DICV

Responsible for designing, finalizing, and implementing retail service processes. Develop DMS workflows aligned with defined process. Define retail KPIs, set performance targets, and managed regular monitoring and reporting. Act as a liaison between regional teams and stakeholders to resolve dealer operational issues

Identify DMS requirements, define process/wok-flows, prepare BRD, align with vendor on solutioning, conduct UAT, dealer training and rollout

Coordination with DICV IT, vendor and business stake holders for resolution of dealer operational issues.

Maintenance of DMS masters, process optimization

Identification of various business reports, design report output, taking up with vendor for development, testing and rollout

Creation of DWM dashboards for business review and monitoring

Define retail KPIs, set targets, monitor and reporting for business steering

Analyse retail business performance and prepare necessary documents for various management review forums

Define workshop process, create process document and update it in portal

Create business policies/amendment of existing policies based on the requirement and tracking

Identify the gaps in the process and actual status by conducting audits and taking up with the regions for improvement.

Identify soft skill requirement of the retail team and taking up with the stake holders for fulfilling the needs 

Monitor Service and vehicle retention, identifying the gaps, rollout and monitor various initiatives for improving in association with field team

Drive various CS Transformation projects initiatives for business improvement

Organize Regional-HQ review meetings for business steering

Ensuring aftersales deliverables in product projects for special vehicle projects

B.E. / B.Tech in Mechanical, Automobile, or equivalent. MBA in Marketing/Analytics or related field is a plus.