SPECIALIST (SERVICE & TECHNICAL)

About Us:

Since the invention of the truck over 130 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group’s success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, Truck Training, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.

Job Overview:

The Service & Technical Specialist is responsible for ensuring a high standard of technical support and investigation for the dealer network and key accounts, in compliance with the Company's Integrity and Anti-Bribery Codes, Conflict of Interest Policy, and S.H.E. requirements.

The successful incumbent will provide technical support, conduct investigations, coach dealer personnel, manage key customer relationships, and support continuous improvement initiatives while performing delegated S.H.E. responsibilities and promptly reporting any deviations to the line manager. Be part of an organisation that is committed to environmental responsibility and sustainable business practices, making a positive impact on our people, communities, and the environment. 

• Coach, advise, and support colleagues and dealer personnel in resolving technical issues promptly and effectively.

• Provide hands-on assistance when required, including on-site visits to customers and dealerships, to address complex queries proactively, ensure accurate repairs, and maintain high service standards.

• Proactively identify non-conforming product components at an early stage to prevent field failures, protect product quality, and enable prompt, informed corrective action.

• Manage strategic customer relationships by delivering excellent aftersales service, providing proactive technical support, and leading customer engagement initiatives that promote long-term satisfaction and business growth.

• Escalate issues promptly and communicate feedback effectively to all relevant stakeholders.

• Compile clear, accurate, and concise technical reports that communicate findings, insights, and recommendations to support informed decision-making and continuous improvement.

• Conduct thorough technical investigations to identify root causes and implement effective corrective actions.

• Accurately document all case-resolution information and share it with relevant stakeholders, including Warranty, Parts, dealerships, Sales and Marketing, and the Source Plant.

• Lead continuous improvement initiatives focused on reducing costs, optimizing processes, and enhancing customer satisfaction.

• Identify and implement sustainable solutions that improve efficiency and support operational excellence in collaboration with Source Plants and the internal Product team.

• Participate in relevant on-the-job and off-the-job training and share acquired knowledge with the team.

• Comply with the Company's policies when engaging with suppliers and customers and maintain required records in accordance with the Integrity Code and all other applicable policies and procedures.

Qualifications

• Systems and Diagnostic Training/Qualifications.

• NTHD in Mechanical/Electrical Engineering.

• Qualified Motor Trade Technician (Mechanical or Electrical).

Experience

• Minimum of five years' experience in a specialized field.

Special Knowledge & Skills

Technical & Business Knowledge

• FUSO Technical Maintenance level is a prerequisite.

• Minimum of three years' product knowledge.

Core Competencies

• Technical support and troubleshooting.

• Technical investigation and root cause analysis.

• Dealer coaching and support.

• Key account management.

• Report compilation and communication.

• Continuous improvement.

• Customer focus.

• Stakeholder engagement.

• Compliance and governance awareness.

Other important Information:

Daimler Truck Southern Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:

• Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.

• Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities. 

Our company places emphasis on reducing environmental footprint and contributing positively to society.

#YOUMAKEUS #MAKEYOURMOVE apply now and become part of us