Street Outreach Manager (Field-Based) - California

United States·San Joaquin CountyFull-timemid

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Overview

Street Outreach Manager (Program Leadership – Field-Based) Salary Range: $78,000.00 – $82,000.00 annually, depending on experience, qualifications,

Technical Tools

OtherManager

~2 min read

Referral Generation & Pipeline Development

→Lead outreach strategies to identify, engage, and refer ECM-, CS-, and BH-eligible members
→Set clear expectations for outreach staff related to referral targets and productivity
→Monitor referral volume, quality, and conversion rates
→Identify barriers to referral acceptance and implement corrective strategies

Community Partnership Development (Strategic Focus)

→Establish and sustain relationships with shelters, housing providers, street medicine teams, behavioral health providers, and community organizations
→Build strategic referral pipelines that support program growth and member access
→Position Pacific Health Group as a trusted partner within the local ecosystem
→Participate in coalitions, case conferences, and coordinated outreach meetings
→Formalize referral workflows and communication pathways with key partners

Staff Supervision & Performance Management

→Supervise and coach outreach staff with a focus on relationship-building and referral generation
→Train staff on effective community engagement and partnership development
→Conduct performance reviews tied to outreach productivity and outcomes
→Support team development and accountability

Outreach Operations

→Oversee daily outreach activities across hiring county
→Prioritize high-impact locations and partnerships that drive sustainable referrals
→Support staff in complex field-based engagement and enrollment efforts
→Ensure outreach coverage aligns with program growth and access goals

Program Integration (ECM, CS, Behavioral Health)

→Maintain strong knowledge of ECM eligibility pathways and Community Supports services
→Coordinate closely with care management and operational teams for seamless handoffs
→Align outreach strategies with health plan and county priorities

Cross-County & Health Plan Coordination

→Serve as the primary contact for outreach-related referral activity (if supporting additional regions or plans)
→Participate in performance reviews and partner meetings
→Support reporting, audits, and compliance requirements

Documentation, Data & Quality Improvement

How Success Is Measured

→Consistent referral volume and successful conversion into ECM, CS, and BH programs
→Strong, reliable partnerships with key community organizations
→Positive feedback from county and health plan partners
→Outreach staff performance, engagement, and development
→Growth and sustainability of referral pipelines

Who Thrives in This Role

~1 min read

Minimum Qualifications

Experience: 5+ years in community outreach, healthcare, social services, or related field
Leadership experience supervising field-based or outreach teams
Strong understanding of Medi-Cal, CalAIM, ECM, Community Supports, and Behavioral Health programs
Proven experience building and maintaining community partnerships
Strong communication, leadership, and relationship management skills
Ability to manage multiple priorities and partnerships effectively
Strong technical proficiency, including CRM systems, reporting tools, and documentation platforms
Ability to analyze data and translate insights into actionable strategies

Work Requirements

Ability to travel extensively within hiring county
Ability to work occasional evenings or weekends for community events
Ability to work in a hybrid, field-based leadership role
Reliable personal vehicle for daily work use
Successful completion of background check (including MVR)|
Must be able to travel up to 60-70% within the county to conduct in person visits
Must successfully complete a Testlify skills assessment
Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company
issues laptop is received
Must have effective Time Management skills
Must have internet speed of - 300+ mbps download and 25+mbps upload
Must be proficient in technology, including documentation systems, case management platforms, and communication tools
Must be willing to work occasional evenings and weekends as needed.