Epic Analyst II

Join PacificSource and help our members access quality, affordable care!

• →Analyze, design, build, test, and implement Epic modules relevant to health plan operations (e.g., Tapestry, Healthy Planet, Compass Rose).
• →Serve as a liaison between business units and technical teams to gather requirements and translate them into Epic system configurations.
• →Monitor system logs and alerts to proactively identify and resolve performance or security issues and ensure data integrity.
• →Develop and maintain documentation for system configurations, workflows, and standard operating procedures.
• →Provide training and support to end-users, ensuring effective use of Epic tools.
• →Ensure compliance with HIPAA and other regulatory standards in all system configurations and data handling.
• →Collaborate with data warehouse and integration teams to support ETL processes and ensure data consistency across platforms.
• →Participate in change control processes, including version control, impact analysis, and deployment planning.
• →Participate in Epic upgrade cycles, including performing unit testing, integration testing, and user acceptance testing (UAT) for new builds and enhancements.
• →Assist in the development and maintenance of custom scripts, workflows, and rules engines within Epic to meet business requirements.
• →Design, implement, and support integrations between Epic and third-party applications.
• →Collaborate with cybersecurity teams to ensure Epic system configurations align with organizational security policies and best practices.
• →Mentor and support junior analysts by sharing knowledge, reviewing work, and guiding professional development.
• →Represent the IT Epic team in governance meetings, project planning sessions, and vendor discussions.
• →Contribute to the development of team standards, best practices, and documentation frameworks.
• →Support change management efforts by helping stakeholders understand the impact of system changes and by delivering clear, user-friendly training or presentations.

• →Meet department and company performance and attendance expectations.
• →Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• →Perform other duties as assigned.

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.

• We are one team working toward a common goal.

• We are each responsible for customer service.

• We practice open communication at all levels of the company to foster individual, team and company growth.

• We actively participate in efforts to improve our many communities-internally and externally.

• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.

• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.