Email & CRM Campaign Specialist

United States·Richmondmid

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Quick Summary

Overview

FOREVER US This year, we celebrate 20 years of Forever New. Our story started with a simple premise; to create moments worth remembering through the pieces in her wardrobe. Twenty years later,

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This year, we celebrate 20 years of Forever New.

Our story started with a simple premise; to create moments worth remembering through the pieces in her wardrobe. Twenty years later, we've built a global Australian fashion brand loved across more than 25 countries

What We Offer

~1 min read

As a valued member of the Forever New family, you'll enjoy a wide range of rewards and benefits, and be part of a team that genuinely values your contribution:

✓A generous 40% employee discount (plus regular discounts for family and friends)

✓Daily subsidised coffee and lunch from our in-house café

✓Loyalty and birthday leave to celebrate the moments that matter

✓Recruitment referral incentives to help us find great people

✓Wellbeing and sustainability programs to support you and the planet

✓Ongoing learning and development opportunities

✓Service awards and recognition initiatives

✓Subsidised car parking for a smooth commute

✓A vibrant head office in Richmond – Melbourne’s creative hub

✓The chance to be part of a truly global brand, spanning 5 continents

Join Forever New as our Email & CRM Campaign Specialist and take ownership of engaging email and SMS campaigns across our international market.

Working across Brand, Ecommerce, Creative and Product teams, you’ll bring customer data, personalisation and commercial thinking together to create relevant, high-performing campaigns. Perfect for a hands-on CRM specialist who loves combining creativity, customer insight and performance.

Own the planning and delivery of email and SMS campaigns across multiple markets
Manage campaigns end to end, from briefing and audience selection through to deployment and reporting
Create targeted and personalised customer experiences using lifecycle, loyalty and behavioural data
Lead testing and optimisation across content, audiences, offers, timing and frequency
Analyse campaign performance and turn insights into clear actions
Partner with Brand, Creative, Ecommerce, Digital and Product teams to deliver impactful campaigns
Support best practice across campaign quality, deliverability and customer experience

Requirements

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You’re commercially minded, customer-focused and equally comfortable owning the bigger picture and getting hands-on with campaign delivery.

3+ years’ experience in email, SMS, CRM, lifecycle or retention marketing
Experience with Emarsys, Salesforce Marketing Cloud, Braze, Klaviyo, Adobe Campaign or a similar platform
Hands-on experience building, testing and deploying email campaigns
Strong knowledge of segmentation, personalisation, QA and email best practice
Confidence analysing performance and turning insights into action
Excellent organisation, attention to detail and stakeholder management
Retail, ecommerce, fashion or apparel experience is highly regarded

Whether we’re building our next range, partnering with stores or trading a season, these five values guide everything we do:

Think Customer
Respect for All
Keep it Simple
Take Responsibility
Act with Pace

Join Forever New and shape your future in fashion with a team that values your growth, supports your development and celebrates your wins. Apply now to make this your moment.

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