Software Engineer, Agent Delivery

Pallet is building AI Agents to transform the physical economy, a $12 trillion global TAM. We’ve raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. 

Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow supply chain teams down. Our flagship platform provides end-to-end visibility, and control.

As companies across the physical economy look to drive efficiency, many are turning to Pallet to lead the way. With deep supply chain expertise and cutting-edge AI capabilities, we’re positioned to build the next $10B company powering the physical economy.

Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of supply chain technology.

We’re hiring a Software Engineer, Agent Delivery to deploy production AI agents inside some of the world’s largest supply chain companies.

You’ll work directly with customer operators, engineers, and executives to understand how critical workflows actually run. Then you’ll design integrations, debug production systems, and ship AI-powered workflows into environments that are often undocumented, fragmented, and business-critical.

This role sits at the intersection of engineering, product, and customer operations. You’ll own deployments from initial discovery through production launch, spending time with customers both remotely and onsite, solving complex operational problems and turning those solutions into reusable product capabilities.

Success in this role is measured by outcomes: can you get systems live, make them reliable, and solve problems in environments you don’t fully control? Every deployment teaches us something new about how supply chain companies operate. The patterns you uncover become product features, and what you solve for one customer often becomes a capability we ship across the platform.

• Lead high-impact customer deployments from problem definition through production, designing, prototyping, building, and deploying AI agents and workflows that change how work gets done and run reliably at scale.
• Embed in customer workflows and build relationships from ICs and operators up to executives, turning messy business requirements into clear technical solutions that solve the underlying problem, not just the first request.
• Make design decisions across agent behavior, application logic, data, evals, security, and reliability, and set the patterns for how Pallet agents are deployed in production.
• Connect Pallet agents to the systems, APIs, and data customers already rely on, working directly with their engineering and ops teams to get around technical constraints.
• Stay accountable after launch by debugging failures, evaluating and improving agent quality, and working with Engineering and Product to clear anything blocking a successful deployment.
• Turn what you learn in the field into reusable agents, integrations, evals, and frameworks, and bring recurring needs and product gaps back to Product and Engineering to shape the core platform.

• 1+ years of experience building and owning production systems in high-growth startups or similarly demanding environments.
• Strong experience working with APIs, integrations, authentication systems, and event-driven architectures.
• Proven ability to debug complex systems in production.
• Comfortable operating in ambiguous environments where documentation is incomplete, and requirements evolve quickly.
• Strong communication skills and the ability to build trust with technical and non-technical stakeholders.
• Experience working directly with customers is a strong plus

• Backend: Node + TypeScript on Encore.dev. Event-driven design with message passing and queues. Hosted on GCP
• Database: PostgreSQL
• LLMs: OpenAI, Anthropic, Google for foundation models; fine-tuned models on Vertex AI
• Browser Automation: Playwright
• Frontend: Next.js + React + TypeScript. Hosted on Vercel
• Observability: Datadog for logging and metrics

We invest in our people the same way we invest in our product: seriously.

• 🩺 Health, Vision, and Dental benefits 
• 🏝️ Take-what-you-need Paid Vacation
• ➕ Life Insurance and Accidental Insurance 
• ❤️‍🩹 Short-Term Disability Coverage
• 💸 Generous salary and equity for all staff
• 🪜 401k option; helping you save for the future
• 🧑‍🧑‍🧒‍🧒 Paid parental leave to support growing families
• 📚 Yearly learning and development stipend
• 🚌 Commuter benefits for Bay Area and New York employees
• 🚘 Uber ride stipend if you ever have to work late in the office 
• 🏡 Remote office home stipend to get you comfy in your space for remote employees
•  📸 Free professional headshot 
• 🍔 Daily catered lunches and dinners provided in office
• 💪 Complimentary On-Site Gym: Our SF office has a fully equipped gym 
• ✈️ Onboarding trip to one of our offices if you work remotely
• 🥤 Monthly happy hours
• 🎉 Annual Company Offsites; our last one was in Palm Springs CA 🌴

We are an in-person company. Our offices in San Francisco, New York City and London are where ideas get built, decisions get made, and the team gets stronger. We have invested in making them genuinely great places to spend your day, with catered lunches, monthly happy hours, and people who care about the work and each other.

Most of our team works in office five days a week. For select roles, we hire remotely across the U.S. Remote employees come to one of our offices for their first week to onboard and meet the team, and we cover the full trip. 

Every role is different. Travel expectations are always shared upfront in the job description and confirmed in your first call with us.

Pallet is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Please review Pallet’s Candidate Privacy Notice here.

Pallet complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability, please contact us at recruiting@pallet.com.