Panopto14mo ago

USD 45000–55000/yr

Join Our Talent Community: Support Analyst I

United StatesRemotemid

OtherTalent Community

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Quick Summary

Overview

About This Opportunity: We are always on the lookout for exceptional talent to join our team! While we may not have an immediate opening for this role,

Technical Tools

OtherTalent Community

About This Opportunity:

We are always on the lookout for exceptional talent to join our team! While we may not have an immediate opening for this role, we are proactively building a pool of talented professionals for upcoming opportunities. We’re excited to connect with passionate, results-driven individuals for Support Analyst I future opportunities. If this sounds like you, we’d love to hear from you!

Propel Your Career in Tech Support as a Support Analyst I at Panopto! Are you passionate about solving problems, while delivering phenomenal customer experiences? As a Support Analyst I at Panopto, you'll be the first responder in helping our users succeed. You’ll prioritize support tickets, assess issues, and collaborate with a team of experts to provide timely and effective solutions.

The role goes beyond troubleshooting, you'll have an opportunity to shape our internal Knowledge Base, ensuring customers and teammates can access the best resources. In this role, you'll gain hands-on experience in a fast-paced tech environment while growing your skills in customer support and technical troubleshooting on a fun, dynamic teamwork.

In this role, you will...

Triage: Identify priority and route work tickets via web-based ticketing system, over phone, or via live chat. Actively learn Panopto’s internal Knowledge Base. Write and maintain product documentation/FAQ’s/support materials. Replicate, describe and prioritize simple bugs and product issues.

Customer Service: Work tickers via web-based ticketing system, over phone, or via live chat. Positively represent the company and develop goodwill in all customer interactions. Write and maintain clear and complete records in the ticketing system of actions taken.

Team Collaboration: Work closely with other Support team members to provide a great user experience. Be friendly, efficient, and dependable, providing timely updates to customers. Escalate and work with Engineering & Development on complex customer issues.

0-2 years in a fast-paced, externally facing technical support role

Ability to identify and describe issues

Great prioritization and multitasking skills

Great teamwork and collaboration skills

Ability to excel in a fast-paced environment, embrace change and show good judgment

Ability to work proactively and function in a self-directed manner when required

Associates Degree or higher in tech related field

Ability to take on other duties to help drive our vision, mission and align with our organization’s values.

Software testing experience

Video production and editing experience

BS, preferably in Computer Science or MIS or applicable experience

Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

Listed under

United States

Listing Details

Posted: February 21, 2025
First seen: March 26, 2026
Last seen: May 5, 2026

Posting Health

Days active: 39
Repost count: 0
Trust Level: 51%
Scored at: May 5, 2026

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Panopto

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Panopto is a leading video management solution provider, specializing in secure video capture and management for educational institutions and businesses.

Employees

125

Founded

2007

Domain

panopto.com

Jobs

View 15 jobs

View company profile

Salary

USD 45000–55000

per year