Sr Specialist – Retail Technology Platform

The position is responsible for developing, testing, and deploying high-quality retail and commercial technology solutions focused on Sunoco’s Caribbean business in support of various Brand, Operational, and Regulatory initiatives.  The individual will be a subject matter expert and final escalation point in solving C-store technology problems, and works with operations and support teams to monitor and implement continual improvements.  The position works with various internal departments to gather requirements for Marketing, Brand, Payment, and/or Regulatory initiatives, and engages with external POS/dispenser vendors to enable the functionality.  The position configures lab equipment to mirror field conditions, perform transaction testing/validations, and authors technician best practices, FAQs, and installation documentation. 

Responsibilities:

• Gather, analyze, prioritize, and document business, operational, and regulatory requirements impacting POS, fuel control, payment, and related retail technology platforms.
• Maintain/Track feature requests, issues, roadmaps, vendor proposals, delivery dates, hardware/software life cycle tracking, Initiatives, etc.
• Collaborate with business stakeholders and vendors to define functional and technical requirements for new initiatives and enhancements.
• Manage vendor relationships including weekly RAIL status calls, issue/feature prioritization.
• Define processes, procedures and oversight of QA/Beta testing efforts for new or updated software and hardware solutions.
• Maintain POS test lab facilities and related equipment, keep current with changing technologies and requirements.
• Analyzing POS configurations, test results, system performance.
• Review/Influence vendor documents for accuracy and completeness.
• Support and Attend field beta installations and create scope documents and install processes.
• Act as liaison to vendor for solving problems and implementing new solutions.
• Controlling approved POS and related C-store technology software releases and disseminating updates to operations and technical community.
• Escalation point between Sunoco technical support, and various business stakeholders.
• Diagnose and troubleshoot problems with POS devices, peripherals, fuel dispensers and communication equipment.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Technology, or a related field; equivalent combination of education and relevant experience will be considered. 

• Minimum of 5 years of experience supporting convenience store, fuel retail, POS, payment, or related retail technology systems.
• Hands-on experience with installation, configuration, troubleshooting, and support of Artisoft POS, Verifone Commander POS, various Car Wash systems, ATG, EV, fuel control systems, and related c-store technology.
• Experience supporting retail network infrastructure, broadband communications, firewalls, and connected store technologies.
• Strong understanding of software testing methodologies, system integrations, and technical troubleshooting processes.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Visio.
• Excellent analytical, problem-solving, organizational, written, and verbal communication skills.
• Ability to manage multiple priorities while working effectively with cross-functional teams and external vendors.

• Artisoft POS software and hardware
• Verifone Commander POS software and hardware
• Gilbarco, Wayne, etc. dispensers
• Car Wash, credit/debit pinpads, ATM, safe, ATG, and other retail/commercial/kitchen c-store hardware and software
• Acumera/Sagenet/Mako/GoCo firewalls and service
• Fuel dispenser or c-store POS service training certification
• Retail channels of trade with an understanding of various levels of responsibility for retail technology for each
• Retail technologies including POS and loyalty solutions, communication systems, dispensers, and tank gauge systems
• Retail network terminal server configuration and methods of connecting to and retrieving data from retail technology devices.
• C-store management experience and accounting practices
• Interface and use of PDI, SSCS or other back-office accounting packages
• Knowledge of Caribbean payment processors and technologies such as Fiserv, Global, Evertec, NFC, EMV, Mobile wallets, etc.
• Familiarity with all phases of Software Development Life Cycle (SDLC)

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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