Support Operations Manager

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Customer SupportSupport Operations Manager

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Quick Summary

Key Responsibilities

Lead the support functions that keep the Owner Advisor team organized, auditable, and ready to scale. Manage contracts support, document control, reporting coordination,

Requirements Summary

None This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe.

Technical Tools

Customer SupportSupport Operations Manager

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

Job Description:

Parsons is seeking a Support Operations Manager to join our Owner’s Advisor team supporting the Medical Enlisted Training Campus (METC) Recapitalization Program at Joint Base San Antonio–Fort Sam Houston. This mission-critical initiative will deliver five modern dormitory facilities for up to 6,000 joint-service medical students and the associated infrastructure.

Working alongside government leaders, military stakeholders, designers, and contractors, you will help manage risk, protect the government’s interests, and support the successful delivery of a high-profile Progressive Design-Build program. This is a unique opportunity to contribute to a landmark campus, advance innovative delivery methods, and help shape the future of large-scale Air Force infrastructure programs.

Responsibilities

~1 min read

→Lead the support functions that keep the Owner Advisor team organized, auditable, and ready to scale.
→Manage contracts support, document control, reporting coordination, and PMIS integration while supporting program staffing and business operations.
→Supervise support staff and establish consistent procedures, service expectations, and escalation routes.
→Coordinate staffing plans, onboarding, access-request routing, training compliance, travel, and administrative continuity.
→Maintain the deliverable calendar and coordinate verified inputs for client reports, invoices, and program reviews.
→Oversee document governance, PMIS workflows, reporting quality, and data stewardship with technical leads.
→Coordinate commercial records and subcontractor support with authorized corporate procurement/contracts personnel.
→Own Playbook assembly, version control, lessons capture, training logistics, and orderly records handoff.

Bachelor’s degree in business, project/construction management, or a related field
10+ years of program operations experience, including 3+ years leading staff or support functions.
Experience with project administration, reporting, resource coordination, and controlled business processes.
Ability to coordinate technical and administrative teams, manage deadlines, and maintain reliable records.

PMP or relevant operations/project management credential; federal AEC program experience.
Experience implementing PMIS/document workflows, supporting audits, and developing reusable program procedures.

Security Clearance Requirement:

None

This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

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