Technical Writer - Training & Digital Learning

Job Description:

Turn complex regulations into clear, engaging learning experiences. Parsons is seeking a talented Technical Writer to support the Pennsylvania Department of Transportation by transforming technical documents, policies, and procedures into effective online training, instructor guides, assessments, and digital resources.

You’ll collaborate with subject matter experts and IT developers to create accurate, learner-friendly content and use Adobe Creative Suite to develop graphics, diagrams, and visual materials. The ideal candidate brings strong writing, editing, research, organizational, and instructional design skills—along with the ability to make complex information easy to understand.

POSITION OVERVIEW:

Parsons is seeking an amazingly talented Technical Writer to join our team supporting the Pennsylvania Department of Transportation and working with subject matter experts (SMEs) and IT Development Team to communicate clear, accurate, and engaging training materials. The position will primarily focus on creating online training content for adult students, as well as supporting materials and resources for instructors and trainers.

Training content will be developed largely from regulatory documents, policies, procedures, and other technical reference materials. The ideal candidate can interpret complex information, organize it into practical learning materials and modules, and communicate it in language that is easy for learners and trainers to understand.

 

Role Responsibilities:

• Under general supervision, assists SMEs in developing new content, converting/updating existing training program materials and certification documents into digital semi-interactive formats, and creating clear, accurate content by gathering, validating, organizing, and interpreting technical and regulatory information, policies, procedures, and related source materials.
• Assist with developing online training modules, including; lesson content, learning objectives, instructional guidelines, knowledge checks and assessments, student guides and reference materials.
• Create instructor materials, including instructor guides, presentation materials, facilitation notes, and answer keys.
• Translate complex regulatory and technical information into clear, concise, and learner-friendly content.
• Ensure training materials are accurate, consistent, current, and aligned with applicable regulations and program requirements.
• Work closely with SMEs and IT Development Team, supporting appropriate online placement, appearance, and formatting of the  content in online learning platform and learning management system.
• Use Adobe Creative Suite applications to create or modify graphics, diagrams, illustrations, and other visual elements.
• Review artwork, text, and other materials submitted for inclusion in assigned documents. May recommend improvements for accuracy of expression, clarity, and consistency with company style.
• Serves as part of a functional team to complete assignments according to schedule.
• Performs other responsibilities associated with this position as may be appropriate.
• Additional responsibilities include development of basic graphical media, converting digital file formats and development of other items to include charts, flyers, etc.

Required Education and Experience:

• High school diploma (or equivalent) and typically 5+ years of relevant work experience.
• Ability to understand and summarize complex technical and regulatory information.
• Strong research, writing, editing, proofreading, and organizational skills.
• Experience working with SMEs and incorporating their knowledge into clear, structured content.
• Requirements include a proficiency in Adobe Creative Suite and similar software used to complete graphic design/technical writing assignments
• Knowledge of standard graphics production techniques and reproduction/printing processes is also required.

Preferred Education and Experience:

• Bachelor’s degree in technical writing, communications, education, instructional design, journalism, graphic design or a related field; equivalent experience may be considered.
• Experience writing technical, regulatory, instructional, or process-related content.
• Previous experience with a similar digital transformation initiative is preferred.
• Candidate would benefit from possessing mechanical aptitude and/or automotive-related knowledge.

Security Clearance Requirement:

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.