Customer Service Representative - Contract

United States·Charlottemid

Customer Support SpecialistCustomer

1 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Receive and respond to customer inquiries including,

Technical Tools

Customer Support SpecialistCustomer

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

We are currently seeking a Contract Customer Service Representative (CSR) to join our team, reporting directly to the Customer Service Manager. The CSR will serve a diverse range of inbound customer inquiries while also initiating proactive outbound communications for policy renewals. Inbound inquiries will be expertly triaged to the appropriate department or managed with finesse by the CSR, with assistance from our exceptional operational teams as necessary. The CSR will demonstrate a comprehensive understanding of our company policies and articulate them to customers in a clear, professional, and engaging manner.

Responsibilities

~1 min read

Receive and respond to customer inquiries including, but not limited to:

→General program and account information
→Service call procedures and expectations
→Adding or removing changes to covered equipment

Manage the customer renewal process

→Deliver timely renewal notifications in accordance with customer contract guidelines
→Accurately document renewal delivery attempts in SalesForce
→Collaborate with our outstanding Account Managers to secure renewal opportunities
→Assist with renewal forecasting based on engaging customer interactions, retention efforts, and historical data
→Collect detailed feedback for any non-renewals to identify trends and enhance the customer experience

Identify and resolve customer escalations

→Escalate complex requests or business risks to management for review
→Inform other operational teams of escalated customer inquiries and propose recommendations for improved customer experiences
→Modify standard responses to accommodate unique customer requests while adhering to company policies

Qualifications:

→Exceptional written and verbal communication skills to provide nuanced responses tailored to individual customer programs
→Proficient in Microsoft applications
→Strong organizational and time management skills that ensure proactive engagement
→A genuine sense of empathy, patience, and a customer-centric mindset
→Sharp problem-solving and analytical skills

What We Offer

~1 min read

Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.

In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.

· PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024

· PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025

· PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025

· PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025

· WSJ: Bain Capital Private Equity Scoops Up PartsSource

EEO

PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Legal authorization to work in the U.S. is required.

Location & Eligibility

Where is the job

Charlotte, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $49,920 a year; 35% above the $36,920 median for Customer Support Specialist jobs on Jobera (1,670 salaries).
Who can apply: United States
Posted: Today
Employer: has 17 open jobs on Jobera.