IT Support Specialist (Senior)

Location: Cape Town | Work Type: Office Based | Job ID: J107262 About our client: Our client manages a large network of highly automated printing plants equipped with the most technologically advanced equipment, ensuring highly efficient and fully automated production processes. Their print capabilities extend from short- and medium- to long-run requirements of all printed material. Our client has on-going implementation of faster, state-of-the-art technology ensures highly efficient, fully automated production processes that deliver quick, high quality printing of almost any format. Our client has the ability to split a print run across multiple sites or multiple presses in one plant. What you will be doing: Provide comprehensive support for network operations and the business unit, including monitoring and maintaining services. Monitor server and data backup processes, and configure network devices as directed. Oversee device management systems, handling tasks like software distribution, updates, patching, antivirus protection, and imaging. Analyse log files to identify and correct errors, and assist with network account creation and troubleshooting. Develop and maintain scripts to automate repetitive tasks and data transfers to improve efficiency. Ensure service tickets are resolved or escalated promptly and that scheduled technical tasks are completed on time. Maintain technical specifications and infrastructure requirements for work processes. Support the department’s mission and values, participate in professional development, and travel between sites or perform other duties as assigned. What our client is looking for: MCSE or equivalent qualification. 5 - 8 years of experience in LAN/WAN environments and experience in Microsoft Server environments. Experience with Microsoft Windows Desktop/Server OS, web technologies like IIS, Remote Desktop Services, and network troubleshooting (specifically HP Aruba LAN and Wi-Fi). Experience with virtualization (Hyper-V/VMware), server/storage hardware (HP), and IP telephony (Teams/3CX) is highly valued. Familiarity with O365, Azure, SharePoint, and threat detection is considered an advantage. Applicants must demonstrate the ability to document technical work, maintain efficient schedules, handle multiple assignments, and work independently. The role requires the ability to work after hours for maintenance or projects, a willingness to cross-train, and a strong aptitude for collaborative work with colleagues. For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers Requirements IT Support, MCSE, LAN/WAN, MS Server, Windows, IIS, HP Aruba, Wi-Fi, Hyper-V, VMware, HP Hardware, Teams, 3CX, O365, Azure, SharePoint, Threat Detection, Automation