Guest Experience Host PT GETS

This position represents Gettysburg Scenic Railway as a tour guide and ensures that passengers receive a safe and pleasant journey by interfacing with passengers in a friendly and informed manner.  Job duties may vary between Car host, Ticket Agent or Concession Host depending on business needs.

“The Patriot Way.”

At Patriot, we value our relationships – with our customers, employees, shareholders, communities and other stakeholders. We know that safety, integrity, reliability, ethical behavior and exceptional customer service are critical to building and maintaining strong, mutually beneficial relationships. Everyone at Patriot – from the mailroom to the boardroom – embraces those values. More importantly, as a team, we make it our business to demonstrate them in everything we do. It’s “The Patriot Way.”

• Proven customer service experience.
• Friendly, courteous demeanor.
• Excellent communication skills.
• Ability to multi-task efficiently & effectively.
• Work both independently and as a team.
• Ability to think through problems and come up with solutions.
• Self-motivation and the ability to work with minimal interference.
• Must pass all required assessments.
• Must pass a background screening.
• May require a post-offer medical examination, including drug and physical capabilities test.
• Strict disciplinary policy regarding inability to report to work within proper time frame, or failure to accept a call for work. 
• Certified or willing to obtain certification in First Aid/CPR/AED.
• Valid Driver’s License

• Verbal comprehension

       Understand oral and written communications, both general and technical.

• Communication skills

       Provide clear instructions/directions.

• Reasoning skills

       Problem solving and troubleshooting skills.

• Time Management

Values time and manages time effectively.  Effectively prioritizes and can manage a broad range of activities

Frequently required to sit, stand, walk, climb steps, handle objects, reach with hands and arms, write, talk, type and hear. Associate is occasionally required to sit, stoop, bend and/or kneel and lift and/or move up to 35 lbs.