8mo ago

Ecommerce Compliance Specialist

United States·LehiFull-time (Salary)mid

Finance & AccountingLegal & ComplianceCompliance Specialist

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Quick Summary

Overview

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Technical Tools

ecommerceforecastingmachine-learning

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com.

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We need an Ecommerce Compliance Specialist to audit listings on platforms like Amazon, Walmart, and TikTok Shop, resolve compliance violations, and mitigate revenue loss. This role involves maintaining communication with the brand management team, researching regulatory requirements, and implementing proactive measures to ensure all e-commerce accounts remain healthy and compliant. This is a full-time role and will work a hybrid schedule based in Lehi, Utah.

Manage product listings through reviews of new content

Product catalog auditing to ensure compliance with ecommerce platform policies

Monitor and update banned keywords and products from ecommerce marketplaces

Monitor notices from ecommerce platform compliance departments

Determine best ways to respond to seller account issues

Proactively troubleshoot potential issues

Communicate issues with the seller team

1-2 years’ experience with the Amazon.com marketplace platform or 1-2 years’ experience working in the regulatory compliance field

Experience with Amazon Account Health - specifically writing plans of action and responding to performance notifications

Experience working with government regulations or regulatory bodies (FDA, EPA, CPSC, Health Canada, etc.)

Bachelor’s degree

Ability to organize and manage multiple tasks simultaneously

Precise attention to detail

Excellent verbal and written communication skills

Strong judgment and commitment to ethics

An eagerness to learn

Preferred:

Basic familiarity with Walmart.com, and other ecommerce marketplaces (eBay, Shopify, Etsy, etc.)

Experience with MAP/MSRP compliance enforcement

Experience performing root cause analysis and implementing corrective and preventive actions (CAPA)

Strong writing and editing skills

Previous experience working in a high-stakes business environment

You follow through with all assignments in a timely manner

You understand complex issues and can break them down into a simplified list of relevant points

You correctly apply internal processes, marketplace policies, and regulatory requirements to resolve violations

You take initiative to proactively share new solutions and process improvements with the team

You communicate clearly and professionally with collaborative teams, marketplace contacts, and brand partners

This role offers a path for professional growth, starting as an Ecommerce Compliance Specialist and progressing to a Senior Ecommerce Compliance Specialist. As you develop your skills and expertise, there will also be opportunities for future leadership roles within the organization, allowing you to take on greater responsibilities and influence within the team.

In the first 30 days, you will complete training and onboarding, handle simple tasks with support, and start building relationships with your team. By days 31-60, you will take on more complex tasks with increasing independence, demonstrate problem-solving skills, and use feedback to improve. In days 61-90, you will manage a variety of tasks, proactively contribute ideas, focus on the quality of your work, and seek ongoing feedback for continuous development.

You will work with the other Ecommerce Compliance Specialists and be supervised by the Director of Account Health. You will also be mentored by the VP of Brand Services and meet with them on a regular basis to discuss your performance. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes

Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data

Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

Initial phone interview with Pattern’s talent acquisition team

Video interview and sample problem with a senior team member

Onsite interview with the hiring manager

Professional reference checks

Executive review

Offer

Discuss professional accomplishments with specific data to quantify examples

Provide insights on how you can add value and be the best addition to the team

Focus on mentioning how you would be partner obsessed at Pattern

Share experience on any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

- Unlimited PTO

- Paid Holidays

- Onsite Fitness Center

- Company Paid Life Insurance

- Casual Dress Code

- Competitive Pay

- Health, Vision, and Dental Insurance

- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.