Pavementcoffee50mo ago

Store Manager

United States·BostonFull-timemid

OtherRetailStore Manager

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Quick Summary

Overview

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performance-management

The Store Manager is at the heart of everything we do at Pavement. You care about the craft of coffee & bagels, the communities that we serve, the teams that we build, and the relationships that grow along the way. You are focused on helping your team thrive in a fast-paced environment and thinking quickly on your feet to adapt to the situations at hand. You know how to leverage your team's strengths to build a one-of-a-kind customer experience that both embraces and elevates our inclusive work culture.

Be responsible for staffing store operations and supporting a team environment. This includes interviewing, hiring, onboarding, training, and performance management.

Communicate clearly and concisely to maintain store operations and create a great work environment for both up and down levels of management.

Show a willingness to improve and receive feedback and provide respectful, constructive feedback to others, including to upper management.

Ensure all customers have a hospitable and welcoming experience by coaching the team on how to engage with customers to exceed their expectations.

Model a customer-focused attitude and a strong work ethic on the floor.

Develop the team by giving honest, constructive feedback, annual performance reviews, and holding each person equally accountable to store expectations. Take into consideration individual motivations, needs, and concerns.

Promote and maintain a respectful work environment where all employees and customers are treated with respect and dignity.

Ensure all employees adhere to legal and operational requirements.

Build thoughtful schedules for store operations, balancing individual and team needs and meeting store labor targets for efficiency.

Manage daily operations smoothly by being timely and accurate with schedules, ordering, inventory management, time and attendance, key performance measures, etc

Drive the operational efficiency of the store by finding ways to solve problems for the team, improve customer service, and improve operational efficiency.

Collaborate with the area manager to develop a shared vision for the store, including store sale goals, team morale, deployment and scheduling strategy, etc.

Work to achieve store goals set by the area manager and director of operations.

Searching for a career in food & beverage in a dynamic, growing company

Passionate about the craft & care that goes into great food & beverage

Reliable - your team can depend on you to be punctual and to have a positive attitude

Thoughtful and looking to connect with the communities we serve by creating memorable experiences

Observant. You care about the little things and have an eye for detail.

Eligible to work in the United States

A team player and work with all levels in the company to build a great work culture.

Basic math & computer skills

A flexible schedule and are available to work mornings, evenings, weekends, and holidays

An eye for analytics and noticing trends

Health insurance