Director of Card Services

United States·MilpitasFull Timeexecutive

OtherDirector

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Quick Summary

Overview

Who we are… We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access.

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Who we are…

We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Benefit Corporation in our industry. Our app provides millions with financial services that help them avoid debt, manage their finances, and regain flexibility to pay for things on their own schedule.

Payactiv is seeking a Director of Card Services, based in our Milpitas CA office. In this new role, as the Director of Card Services, you have a unique opportunity to join a company that is making the world a better place. This person will work closely with the leadership team and will be responsible for the operations of card functions that are client and cardholder-facing.

Participate and support the card growth plan

Card content and collateral including web, app, collateral, and user notifications.

Paycard onboarding experience

Card IVR and customer service experience

Card issues reported at customer service and client support

Card reviews and complaints on social media including card declines

Paycard business analysis and client QBRs

Liaison between Paycard sales, onboarding, and account management

10+ years in card management roles

Proven ability to thrive in a mid-stage startup

A reputation of being trustworthy with integrity and dignity

Ability to be agile and aggressive with a positive attitude