Junior IT Specialist

Provide Tier 1–2 technical support for hardware, software, and SaaS applications

Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals

Support operating systems (Windows, macOS, Linux) and productivity tools

Document issues, resolutions, and procedures in the ticketing system

Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)

Manage user access, permissions, and identity services (e.g., Google SSO, IAM)

Assist with cloud-based backups, monitoring, and security best practices

Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.

Monitor network performance and resolve connectivity issues

Assist with network security controls and access management

Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)

Maintain accurate asset inventory records and ensure compliance

Coordinate device provisioning, replacements, and returns

Support onboarding and offboarding processes

Follow IT security policies and best practices

Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)

Support audits and compliance requirements as needed

Bachelor's degree in computer science or 

4+ years provided support in the form of Linux\Windows\Mac OS architecture 

Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems) 

SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)

Understanding of system and application integration, as well automation engineering

Able to work off hours for maintenance and projects

Periodic travel to other offices to help support staff.