Director, Content Design

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This job influences executive-level decisions regarding content strategies and user experience. They establish the overall business strategy for content design, We’re looking for a content design leader who thinks in systems and can shape how customers understand and navigate our products. You’ll lead the strategy for product voice, language, terminology, and information architecture across experiences, creating a coherent system rather than optimizing one screen at a time. You’ll build the standards, shared lexicon, reusable content patterns, and governance that enable teams to create clear, consistent experiences at scale. As a people leader, you’ll grow a high-performing content design team, establish a strong bar for craft, and help content designers focus their work where it can have the greatest customer and business impact. Job Description: Essential Responsibilities: * Develop and articulate clear functional strategy and objectives in alignment with content and design strategy and that enhances user experience within digital products and applications * Negotiate with and influence decision-making reaching the senior executive level * Identify and resolve unique situations of substantial significance in field of content design expertise or knowledge * Allocate resources, responsibly and apply creativity to problem analysis and resolution in complicated and/or novel situations * Provide support, coaching and guidance to others * Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning Minimum Qualifications: * 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: Additional Responsibilities * Define and evolve a systems-level content design strategy spanning product voice, terminology, hierarchy, information architecture, and interaction patterns. * Build and maintain scalable content infrastructure, including standards, a shared lexicon, reusable patterns, and governance models. * Establish frameworks that enable product teams to create clear, consistent, on-brand experiences without requiring direct content design support for every decision. * Partner with Design, Research, Product, Engineering, Legal, and Localization to translate complex or ambiguous business problems into clear content and experience decisions. * Make language and structural tradeoffs visible, particularly when customer needs, business objectives, regulatory considerations, and technical constraints intersect. * Lead content design critique and establish expectations for quality, consistency, accessibility, and customer comprehension. * Manage, coach, and grow a team of content designers, aligning talent to the areas where content design can create the greatest leverage. * Identify systemic content issues across the customer journey and influence product strategy beyond individual features or surfaces. * Measure success through improvements in product coherence, customer understanding, team effectiveness, and the ability to scale high-quality content practices. Preferred Qualifications * Significant experience leading product content design, UX writing, content strategy, or a closely related discipline for complex digital products. * Demonstrated experience building content systems, standards, frameworks, or teams rather than solely operating within established ones. * Strong understanding of information architecture, interaction design, terminology systems, and scalable content patterns. * Experience managing and developing content designers and establishing strong craft practices across a team. * Ability to influence senior cross-functional partners and navigate competing product, customer, technical, legal, and business considerations. * Experience working across large, interconnected product ecosystems where consistency and governance are critical. * Strong systems thinking with the ability to move between detailed language decisions and broader product and organizational strategy. * Experience in FinTech, financial services, payments, or another complex or regulated product environment is preferred. Subsidiary: PayPal Travel Percent: 0 - The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: New York City, New York: ($176,500.00 - $262,350.00 Annually) Additional Location(s) | Pay Range: No other locations are assigned to this requisition currently. Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. Notice to Applicants and Employees who reside within New York City. Click here to view the notice.