Key Accounts - Senior Manager - Government Alliances Payments

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them into the mainstream economy with the help of technology.

The Government Alliances team works closely with Central Government Ministries, State Governments, PSUs, Urban Local Bodies, Smart Cities, Regulatory Authorities, and Government-backed institutions to drive digital payment adoption and enable large-scale citizen payment ecosystems. The team plays a critical role in strengthening Paytm's position as a preferred digital payments partner for public sector entities.

We are looking for a highly driven and entrepreneurial professional to join us as Senior Manager – Key Accounts (Government Alliances & Payments). The incumbent will be responsible for managing strategic government relationships, driving payment business growth, and leading the deployment of Paytm's payment solutions across government and public sector ecosystems.

The role requires strong stakeholder management capabilities, a deep understanding of government engagement models, and experience in managing large institutional accounts and payment programs.

Drive acquisition, management, and growth of key Government and PSU accounts across assigned territories.

Build and nurture relationships with senior government officials, department heads, procurement teams, and ecosystem partners.

Identify opportunities for implementing Paytm payment solutions across citizen services, taxes, utility collections, transportation, licensing, permits, and public service delivery platforms.

Lead discussions around payment digitization initiatives and support government digital transformation programs.

Manage end-to-end account lifecycle including business development, solutioning, commercial discussions, onboarding, implementation, and post-deployment growth.

Collaborate with Product, Operations, Compliance, Legal, Finance, and Technology teams to ensure successful execution of projects.

Participate in RFPs, tenders, empanelments, and government procurement processes.

Develop strategic account plans and drive transaction growth, revenue growth, and wallet share expansion within existing accounts.

Monitor project delivery milestones and proactively manage escalations to ensure customer satisfaction.

Generate business insights and market intelligence on government payment trends, policy changes, and competitive developments.

8–12 years of experience in Government Sales, Enterprise Sales, Key Account Management, Payments, Fintech, Banking, or Technology sectors.

Demonstrated experience managing Government, PSU, Smart City, or large institutional accounts.

Strong understanding of digital payments, UPI, Payment Gateway, Collection Solutions, BBPS, QR-based payments, and enterprise payment ecosystems.

Experience handling government tenders, bids, procurement processes, and contract negotiations.

Excellent relationship-building and stakeholder management skills.

Strong communication, presentation, and business proposal development capabilities.

Bachelor's Degree in Engineering, Business Administration, Commerce, Economics, or a related discipline.

Be part of India's largest digital payments ecosystem.

Work closely with key government institutions driving digital transformation.

Opportunity to build large-scale payment programs impacting millions of citizens.

Fast-paced, ownership-driven culture with significant opportunities for career growth.

Collaborate with some of the brightest minds in fintech and digital payments.