Director, Commercial & Key Accounts

Austin Energy Headquartersexecutive

OtherCustomer Success Manager, Key Accounts

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Quick Summary

Key Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Plans, directs,

Requirements Summary

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business Administration, Public Administration, Engineering, or in a field related to the job,

Technical Tools

OtherCustomer Success Manager, Key Accounts

About This Position

This position is a critical role within the Austin Energy Operations organization and a member of the Electrical Systems and Engineering Technical Services team. This position is responsible for managing a team of Key Account managers who are responsible for managing Austin Energy's largest and most significant customers based on revenue and service complexity. The position is responsible for customer escalations and usually the team that this position manages are many customer's first contact when they are dissatisfied with services of Austin Energy. Thus, this position requires extensive knowledge of utility services and Austin Energy's key systems for monitoring and reporting on utility services. This position must interface with Directors and executive leadership and therefore have excellent written and oral communications skills. Also, in leading a professional team of managers, this position must have excellent managerial and organizational skills. Primary duties including troubleshooting customer issues and working across the utility with Operations and Engineering teams to help resolve.

- Lead team of professionals who manage relationships with key customers
- Ensure training and development of team with knowledge of AE tools and systems needed to best serve key customers
- Execute and manage contracts as appropriate
- Serve on the Incident Command team
- Maintain relationships with surrounding utilities as a means to troubleshoot issues within AE's system and between surrounding utilities' systems and key account customers

Responsibilities

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4815 Mueller Blvd, Austin, TX 78723

Monday through Friday. 8:00 a.m. to 5:00 p.m.
40 Hour Work Week (Hybrid Available)

Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures.

$131,400 - $168,800 annually, depending on qualifications and experience.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

The City of Austin employment application is an official document; incomplete applications will not be considered.

Requirements

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The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.

Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.

Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
This position requires a criminal background investigation and NERC Personal Risk Assessment.

This position is classified as EXEMPT (Salaried). Exempt employees are not eligible for overtime compensation.

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.