SME - Online-Enterprise - Senior Manager/DGM 6074

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to

pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag, and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR, and Payment Gateway, where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and the Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans, and BNPL, sourced by its financial partners.

PPSL enables thousands of online merchants to offer a world-class, frictionless payment experience to their customers. We are present across large enterprises and startups, including well-known unicorns alike. We strive to take payments beyond an enabler and an instrument to drive revenue and user growth for our merchants. Paytm's online payment gateway is a B2B Business regulated by the RBI, as it allows only authorized entities to conduct PA PG (Payment Aggregator Payment Gateway) business. This team is

responsible for growing the penetration of Paytm’s PA PG business among Indian merchants.

We are looking for highly driven and customer-focused professionals to join our Enterprise Payments team as a Subject Matter Expert (SME). The role requires working closely with Sales, Product, and Business teams to drive merchant acquisition, solution consulting, and adoption of Paytm’s payment services

products. The SME will play a critical role in enabling enterprise sales by providing deep domain expertise in card payments, payment workflows, and digital payment solutions.

● The ideal candidate should have strong knowledge of the payments ecosystem, excellent stakeholder management skills, and the ability to translate complex payment solutions into business value for

enterprise merchants. Expectations / Requirements :

● Partner closely with enterprise sales teams to drive merchant acquisition and revenue growth by

acting as a payments domain expert during client discussions and solution presentations.

● Engage with CXOs, payment heads, product teams, and business stakeholders to understand

merchant requirements and recommend suitable payment solutions.

● Support sales teams in pitching Paytm’s payment suite, including Card Payments, Tokenisation,

International Card Payments, Pre-auth & Capture, Payment Gateway solutions, UPI, and value-added payment products.

● Act as a trusted advisor for merchants by providing consultative solutioning aligned with their business models, payment flows, and customer experience goals.

● Work with Product and Technology teams to identify market requirements, product gaps, and opportunities for enhancing payment offerings.

● Contribute towards product ideation, competitive benchmarking, and feedback-driven improvements to strengthen Paytm’s market positioning.

● Drive product adoption and merchant penetration by enabling successful onboarding, training, and solution implementation.

● Lead merchant-facing discussions for new product launches, feature enhancements, and payment optimization initiatives.

● Prepare Business Requirement Documents (BRDs), use cases, and workflow recommendations to support product enhancements and digital-first customer journeys.

● Coordinate with cross-functional teams, including Product, Compliance, Finance, Operations, Legal, and Technology to ensure seamless execution and faster resolution of merchant requirements.

● Track industry trends, competitor offerings, and emerging technologies within the payments and fintech ecosystem to strengthen sales strategy and customer engagement.

● Minimum 5 years of experience in Payments, Fintech, Product Consulting, Solution Engineering, or Business Product Management with strong exposure to enterprise sales.

● Strong understanding of the card payments ecosystem, including Card Processing, Tokenisation, Pre-auth & Capture, Payment Gateway flows, International Card Payments, and online/offline payment solutions.

● Ability to drive consultative and solution-led sales conversations with enterprise merchants and senior stakeholders.

● Strong presentation, communication, and stakeholder management skills with the ability to simplify complex payment concepts for business audiences.

● Experience working closely with cross-functional teams and driving alignment between Sales, Product, and Technology teams.

● Proven ability to support GTM initiatives, product adoption strategies, and customer success programs.

● Strong analytical mindset with the ability to leverage data, customer insights, and market

intelligence to influence business decisions.

● A self-starter who thrives in a fast-paced, high-growth, and dynamic fintech environment.

● Prior experience in fintech, payment gateways, banking, consulting, or enterprise solutioning roles will be an added advantage.

We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaningful work for yourself and customers/clients. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and how it will always be.

If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!