Starbucks Lead Barista

The Starbucks Lead Barista is responsible for creating an exceptional guest experience by preparing and serving high-quality Starbucks beverages and food items in a fast-paced hotel setting. This role leads by example, ensuring compliance with Starbucks brand standards while fostering a welcoming atmosphere for hotel guests. The ideal candidate is passionate about customer service, beverage quality, team collaboration, and delivering memorable experiences with every interaction. 

• →Responsible for role modeling our customer service commitment
• →Follow our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction
• →Actively seeks to recognize, include, appreciate, support and delight our guest
• →Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites
• →Connect guests with events and offers by staying informed about relevant information
• →Accurately rings customer orders and follows proper cash handling procedures
• →Maintain a calm demeanor during periods of high volume or unusual events
• →Contributes to positive team environment
• → Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security
• →Maintain a clean and organized workspace
• →Provide quality beverages, and food products consistently by adhering to all recipe and presentation standards
• →Follow health, safety, and sanitation guidelines for all products and equipment
• →Maintain regular and punctual attendance
• →Assist with training
• →Provide feedback to store manager on team performance during shift
• →Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance
• →Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns.
• →Execute store operations during scheduled shifts.
• →Organize opening and closing duties as assigned.
• →Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team
• →Follow up with baristas during the shift to ensure the delivery exceptional customer service for all guests.
• →Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• →Utilizes operational tools to achieve operational excellence during the shift.

Job Qualifications and required skills

• →Customer service experience in a hospitality or restaurant environment  - 1 year      
• →Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers 
• →At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
• →Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• →Meet store operating policies and standards
• →Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• →Ability to direct the work of others
• →Ability to learn quickly
• →Effective oral communication skills
• →Knowledge of the restaurant and hospitality environment
• →Strong interpersonal skills
• →Ability to work as part of a team
• →Ability to build relationships

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.