Fulfillment Manager I

At Pediatric Home Service (PHS), we help medically complex kids live their best lives — at home, with their families and in their communities. Whether you're caring for patients directly or supporting the teams behind the scenes, every role at PHS contributes to making that possible.

The Fulfillment Manager I provides leadership and oversight for Warehouse, Fulfillment, and Driver Delivery/Setup operations across assigned PHS locations. This role leads teams and other leaders while ensuring equipment, supplies, inventory, vehicles, and delivery operations are positioned to meet patient needs safely and efficiently.

This is a hands-on operational leadership role for someone who enjoys developing teams, improving processes, solving problems, and keeping complex operations moving.

- Lead supervisors and employees across warehouse, fulfillment, delivery, and equipment operations
- Provide direction around workload, priorities, staffing, and daily operations
- Interview, hire, train, coach, and develop employees
- Manage performance, provide feedback, and address employee concerns
- Ensure employees are appropriately trained for their roles, including workplace safety and compliance expectations
- Partner with leadership on workforce and capacity planning to meet operational needs and KPIs

- Oversee warehousing, shipping/receiving, fulfillment, direct delivery, equipment setups, and equipment processing
- Ensure equipment and supplies are available in the right locations at the right time to support patient needs
- Develop work procedures, schedules, and workflows that support efficient operations
- Oversee inventory and order management supporting Respiratory, Clinical Nutrition, Pharmacy, and Infusion
- Support assigned satellite locations in addition to primary distribution center responsibilities
- Manage and monitor site vehicle fleet operations
- Work across multiple systems to support inventory, equipment, and operational processes

- Oversee inventory processes and maintain appropriate stock levels
- Monitor obsolete, excess, and slow-moving inventory within NetSuite
- Partner with Procurement and BioMed teams across PHS
- Support vendor/manufacturer relationships and purchasing decisions as assigned
- Review concerns related to supplies and equipment and coordinate corrective action
- Help ensure warehouse layouts and storage areas support safety, efficiency, and inventory movement

- Monitor operations for compliance with PHS policies and applicable regulatory requirements
- Lead Continuous Quality Improvement (CQI) activities and communicate findings to leadership
- Develop and support employee safety programs for Fulfillment and Warehouse teams
- Identify operational barriers and implement practical solutions
- Partner with local and national leadership on short- and long-term Supply Chain Management strategies
- Help drive patient satisfaction related to orders, products, and delivery services while supporting operational efficiency, revenue, and margin goals

- Bachelor's degree in business or a related field with 5+ years of relevant experience and a minimum of 5 years of supervisory/management experience; equivalent experience may be considered in lieu of a degree
- Strong people leadership and team-development skills
- Experience leading warehouse, fulfillment, logistics, supply chain, distribution, or related operations
- Strong organizational and problem-solving abilities
- Ability to manage multiple locations, priorities, teams, and operational needs
- Strong written and verbal communication skills
- Ability to interpret policies, procedures, technical information, and applicable regulations
- Experience working with inventory and operational systems; NetSuite experience is a plus
- Ability to analyze operational performance and identify opportunities for improvement
- Collaborative leadership style with the ability to work across departments and functions

At PHS, our operations teams play a critical role in patient care. Behind every delivery, piece of equipment, and shipment is a team working to make sure families have what they need, when they need it. As a Fulfillment Manager, you'll have the opportunity to lead that work, develop strong teams, improve operations, and help PHS continue growing while keeping patients and families at the center.