Customer Experience Associate

• 1–2 years experience in customer service, hospitality, support, or something adjacent.

• Strong writing skills with real attention to detail.

• A sense of humor and genuine enthusiasm for helping people.

• Bonus points if you have third party marketplace experience.

• Additional bonus points for any experience with Intercom.

Schedule - 4 week rotation:

• Weeks 1-3:

  • Monday - Friday; 8 hours/day (hours flexible depending on time zone)

• Week 4:

  • Monday & Tuesday; 8 hours/day (hours flexible depending on time zone)

  • Wednesday & Thursday; OFF

  • Friday - Sunday; 8 hours/day (hours flexible depending on time zone)

The hourly rate for this role is $25.00/hour.

Peerspace is proudly certified as a Great Place to Work™ and we're a remote first company with team members located in cities around the globe. Beyond competitive salary and equity compensation, we provide a range of benefits and perks, including:

●    100% employee coverage of medical, dental and vision insurance

●    $500 annual professional development allowance

●    Discount on all Peerspace bookings

●    Laptop, high res display, and stipend to setup home office

●    Monthly cell phone and internet credit

●    Annual In person all company offsite and team-building events (in Peerspace locations, of course)

●    Wellness Days observed company wide

At Peerspace, we're dedicated to creating a team that's diverse, equitable and inclusive. Our workplace is a space where all team members are empowered to blaze their own trail, make things happen, and take pride in their work. We believe bringing people together from different backgrounds and identities makes us stronger and better serves the Peerspace community. We'd especially like to encourage applicants from different backgrounds, locations, and experiences.

At Peerspace, we are committed to maintaining a secure and transparent hiring experience. Please be aware that scammers sometimes impersonate companies like ours by posting fake job listings or reaching out to job seekers in misleading ways. All legitimate communication from Peerspace will come from an official @peerspace.com email address. We do not contact candidates through personal email accounts, third-party messaging apps such as WhatsApp or Microsoft Teams, or through the Peerspace platform's internal messaging system. All interviews are conducted only by phone or Zoom, and we will never ask for sensitive personal or financial information such as your Social Security number or bank details during the early stages of the hiring process. If you receive any message that seems suspicious or does not align with these practices, please contact us immediately at help@peerspace.com so we can investigate. We only post our job openings and process applications, through our official careers page at https://jobs.lever.co/peerspace.