Customer Care Specialist - Finance & Accounting Platforms

Spain·Barcelonafull-timemid

Customer SupportCustomer Care Specialist

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work,

Technical Tools

Customer SupportCustomer Care Specialist

About the Role

~1 min read

Respond to customer queries via email and phone, with a focus on technical and finance operational issues
Troubleshoot and resolve complex cases, including bugs and product incidents, tracking them through to resolution
Document interactions and escalate appropriately, using domain knowledge to triage effectively
Own incoming requests end to end, including ticket creation for internal teams
Handle inquiries for customers across Germany, Switzerland, and the rest of Europe
Serve as the first point of contact internally for operational software knowledge.

Required: hands on experience working at a fintech company OR with an accounting software platform, handling technical customer cases
Comfortable with high volume, high frequency task handling
Structured, detail oriented approach to problem solving
Fluency in English required; German fluency required if supporting DACH accounts, additional languages a plus

What We Offer

~2 min read

✓Receive competitive compensation and equity ownership in Perk

✓Rest and recharge with our generous allocation of vacation days plus public holidays

✓Take control of your physical health with your choice of private healthcare or a gym allowance

✓Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

✓Join our unforgettable Perk events, including our spectacular annual summer party

✓Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

✓Make your money go further with our flexible compensation plan

✓Focus on your family with 17 weeks’ paid parental leave during your child’s first year

✓Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

✓Broaden your horizons with up to 20 "Work from Anywhere" days per year

✓Nurture your language skills with in real-life English, Spanish and Catalan lessons

✓Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

✓Let us help you move to one of our hubs with relocation support

Talent Acquisition Interview - 30mins Virtual
Assessment + Team manager interview - Virtual
Final interview - 30mins In Person

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

#LI-Hybrid