Strategic Client Success Manager

London / HybridHybridmid

OtherStrategic Client Success Manager

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Quick Summary

Key Responsibilities

As a Strategic Client Success Manager at Perkbox, you'll own a portfolio of private sector accounts, building the kind of long-term relationships that create real mutual value.

Technical Tools

OtherStrategic Client Success Manager

Responsibilities

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Build and manage strategic partnerships across your portfolio, working at all levels including C-suite
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Use our internal sales framework to identify and progress upsell and expansion opportunities
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Run regular reviews and executive business reviews, connecting client goals to platform data and outcomes
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Increase product adoption by educating admins and moving clients through our Integrations Pipeline
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Deliver webinars and training sessions for admins and internal champions
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Act as the link between your clients and our Product team, nurturing a meaningful feedback loop
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Triage client queries efficiently, getting them to the right resolution point quickly
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Be a credible, trusted ambassador for Perkbox at every touchpoint

Proven commercial experience, with a track record of meeting and exceeding sales or upsell targets
Confidence having difficult conversations, whether that's a cancellation risk or a complex negotiation
A genuine customer focus, with examples of improving engagement with software products
Strong business acumen, able to connect client goals with the right solution
A data-driven mindset, comfortable using insights to influence stakeholders and inform decisions
Excellent communication skills, particularly with senior and executive-level audiences
Comfort with change and ambiguity, you see it as a chance to learn, not a reason to stall

Nice to Have

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Experience in a B2B SaaS or employee benefits environment
Familiarity with NPS, NRR, or other success metrics
A natural ability to build multi-threaded relationships across a client organisation

What We Offer

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Perkbox is the employee experience platform built to care for, connect with, and celebrate employees in all areas of life.

With more than 20 years of experience across public, private, SME and corporate sectors, we support nearly 4 million employees across 7,500 organisations in the UK and Australia. From the NHS to leading private sector businesses, our platform brings together benefits, wellbeing, and recognition in one place people actually use.

From access to expert mental health services to help with the cost of everyday essentials, our range of benefits and wellbeing tools meets people where they are, at work and beyond.

We're redefining what employee benefits can be. And we're just getting started.

Our interview process involves 4 main stages:

Application
Short call with a member of the TA team
30-minute video call with Hiring Manager and one other team member
Final Interview and task with two members of the team

Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@perkbox.com

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations

We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us!