Advertisers Support (m,f) Turkish

Start : 24/8, 14/9, 5/10

• →Provide support to small and medium sized businesses using various channels (chat, email and telephone)
• →Provide pre and post-sales support for all self-service products
• →Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
• →Identify trends and solve problems facing multiple SMB clients
• →Deliver a positive attitude towards the brand
• →Maintain and update all job-related administrative forms.

• Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
• Minimum 6 months experience in Customer service roles
• Knowledge of advertisement industry will be considered as an advantage
• Eligible to work in EU or Portuguese residency status
• Computer literate with sound knowledge of Microsoft Office package
• Excellent communication skills
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time
• Able to work rotating shifts.