Customer Care Representative (m,f) German: Payment Services (remote after training period)

Position: Customer Care Consultant

Location: hybrid/remote possible after training period on-site Bucharest, Romania (performance dependant)

Employment type: Full-time

Remuneration: Base salary + bonuses

 Start: 19.10.26

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  Handle inbound customer requests via phone and email

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  Support clients with account-related enquiries, transactions, balances and service usage

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  Investigate and resolve operational and customer-related issues

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  Provide accurate information and appropriate solutions within agreed service standards

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  Maintain accurate customer and case documentation in internal systems

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  Work with multiple internal systems and tools to manage customer requests

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  Collaborate with internal departments to support effective resolution of complex cases

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  Ensure professional and customer-focused communication throughout each interaction

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  Work in line with SLA, quality and operational requirements.

• German language proficiency at C1/C2 level + English C1 level

• Previous customer service experience is preferred

• Strong verbal and written communication skills

• Good problem-solving and analytical abilities

• Comfortable working with multiple systems and tools

• Strong organisational skills and attention to detail

• CRM experience is considered an advantage

• Ability to work effectively in a dynamic international environment

• Legal right to work in Romania

• Preferably based in Bucharest or willing to relocate.

• Excellent remuneration package based on experience, skills and performance

• Guidance and tools to reach your full potential

• Relocation support for international candidates (coming outside of Romania) 

• Sign-on bonus for new joiners 

• Rewarding performance bonus structure 

• Meal allowance 

• Medical Subscription

• Wellbeing programs

• And many others!