Customer Service Advisor (m,f)– French or Italian Speaker : Online Payment Solution

Start: Italian: 20.07. or French 27.07.  or 07.09.26

We are epartnering with a leading global customer experience provider to recruit French-speaking AML Analysts for an on-site role in Athens, Greece.

In this role, you will support Financial Services a fast-growing financial services environment, focusing on anti-money laundering (AML) processes, transaction monitoring, and risk analysis. You will play a key role in ensuring compliance and maintaining high standards in financial security.

• Analyze alerts based on priority and within defined timelines, following regulatory requirements
• Conduct due diligence checks and gather supporting documentation for investigations
• Perform AML/CFT risk assessments and enhanced reviews on flagged cases
• Identify suspicious patterns and unusual financial activity
• Make well-supported decisions based on predefined procedures and risk scenarios
• Review account statements and transaction activity
• Maintain accurate documentation and ensure compliance with internal policies
• Collaborate with internal teams to ensure efficient case resolution

• Fluent French or Italian (C1/C2) with good English skills (B2)
• Strong analytical and writing skills
• Basic understanding of banking systems and financial processes
• Knowledge or interest in AML, KYC, and financial crime prevention
• Ability to analyze transactions and detect irregularities
• High attention to detail and accuracy
• Comfortable working in a fast-paced, high-volume environment
• Ability to work both independently and as part of a team
• Good computer skills and ability to handle data efficiently

• Full-time, on-site position in Athens, Greece
• Working schedule:
• Mon - Sun 07-02 (WFH) // Mon - Sun 07-10 (WFO)
• Paid training (approx. 2 weeks) with onboarding
• Competitive salary with performance-based bonus structure
• Private health and life insurance
• Meal allowance and daily benefits
• Access to corporate gym
• Anniversary bonus and additional incentives
• International and multicultural work environment
• Career development opportunities within a global organization