Customer Service Agent (m,f) Opticians: Dutch

Start: asap

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  • →Assist eCommerce customers using multiple channels as assigned depending on the need (incoming telephone calls, chat, in the future emails and social media as well)
  • →Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
  • →Use cheat sheets, guides and protocols provided during the training
  • →Ensure customer satisfaction and provide professional customer support
  • →Identify when the issue should be re-assigned to another department
  • →Collaborate with other agents or teams in case of more complex cases
  • →Document each action taken in a CRM system in detail.
  
  

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  
• A resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Good listening skills and ability to empathize with others
• Ability to solve issues in a timely manner
• Ability to work independently while being a team player at the same time
• Ability to cover shift rotation and be on time at the office
• Morking schedule: Monday to Friday, office hours (09 AM - 06 PM).