Customer Service Representative (m,f) Booking platform: Romanian

Start: asap

Location: remote from anywhere in Greece

Employment type: fixed term (3 month contract)

Remuneration: Base salary. 

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  Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication

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  Research and identify effective solutions to resolve customer issues or concerns

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  Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management

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  Provide accurate and complete information using appropriate tools, systems, and procedures

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  Maintain a high standard of customer service and contribute to a positive customer or partner experience

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  Collaborate with internal teams to ensure seamless communication and issue resolution.

• Fluent/naative in Romanian with strong proficiency in both written and spoken communication. As well as good proficiency in English

• High school diploma or equivalent qualification

• Minimum of 6 months experience in customer service, hospitality, retail, or a related field

• Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively

• Proficiency with computers and customer service tools

• Reliable high-speed internet connection and a quiet workspace (for remote work)

• Eligibility to work in Greece.