Customer Service Representative (m,f) Italian Streaming : remote Lisbon Area :

Start: 23.07.26

Location: Lisbon, Portugal

Work model: Remote (within Lisbon Area)

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary



DUTIES AND RESPONSIBILITIES:

Handle customer interactions across various communication channels, including phone, email, live chat, and social media

Provide clear and accurate information in response to customer inquiries, following established company policies and procedures

Assist with general questions, product or service information, and basic technical support

Respond to incoming customer requests and accurately document relevant case details in the appropriate systems

Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary

Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure

Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors

Offer feedback to improve service processes and contribute to team knowledge sharing.



REQUIREMENTS:

Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)

Strong verbal and written communication skills across various platforms (phone, email, chat, social media)

Basic understanding of customer service principles and the ability to follow standard procedures

Ability to handle technical inquiries and troubleshoot common issues with guidance

Ability to quickly learn new softwares and technologies

Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment

Organized, detail-oriented, and able to manage multiple tasks simultaneously

Willingness to learn and adapt in a fast-paced or evolving support environment.



OFFER:

Opportunity to work with a leading global travel & tourism brand

Competitive salary with performance-based incentives

Professional growth opportunities within the BPO industry

Collaborative and supportive work environment

Access to exclusive travel perks and discounts

And many more!