Customer Support Representative (m,f) German : E- commerce : Start: 28th August!

XK·PristinaRemotemid

OtherCustomer Support Representative

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Quick Summary

Key Responsibilities

Handle inbound customer enquiries in German Support customers with orders and delivery-related queries Process returns, refunds and exchanges Assist customers with damaged,

Requirements Summary

German language skills at C1 level or higher Based in Kosovo Comfortable working 100% remotely Strong written and verbal communication skills Customer-focused,

Technical Tools

OtherCustomer Support Representative

Start: 28th August

Interviews: asap : 20st or 21st August or later

Responsibilities

~1 min read

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Handle inbound customer enquiries in German
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Support customers with orders and delivery-related queries
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Process returns, refunds and exchanges
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Assist customers with damaged, incorrect or missing items
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Handle complaints calmly and professionally
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Provide clear and accurate information regarding customer orders and services
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Update customer information and document cases accurately in the relevant systems
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Resolve customer issues efficiently and ensure appropriate follow-up where required
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Deliver a positive and professional customer experience throughout every interaction.

Requirements

~1 min read

German language skills at C1 level or higher
Based in Kosovo
Comfortable working 100% remotely
Strong written and verbal communication skills
Customer-focused, calm and empathetic approach
Confident handling complaints and difficult customer situations
Good computer and system skills
Reliable internet connection and suitable home-working environment
Availability to work shifts between 08:00 and 20:00, Monday to Saturday
Previous experience in customer service, call centres, e-commerce, fashion/retail, travel or telecommunications is highly advantageous.