Dutch-speaking Customer Experience Specialist

Start: asap

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  Provide customer support to Dutch-speaking customers via phone, email and live chat

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  Handle customer questions, orders and product-related enquiries

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  Resolve complex customer cases and identify practical solutions

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  Coordinate with internal teams including Traffic, Design, Production, Finance and external suppliers when required

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  Manage customer cases across multiple channels while maintaining high service and quality standards

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  Identify root causes of recurring customer issues and contribute to process improvements

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  Maintain accurate customer and case information within the relevant systems

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  Meet daily productivity, quality and customer satisfaction KPIs

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  Provide clear, calm and professional communication throughout every customer interaction

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  Participate in team meetings, 1:1s, workshops and improvement projects

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  Actively contribute feedback and ideas to improve the overall customer journey.

• Native or near-native Dutch language skills and fluent English

• A third language is an advantage

• Minimum 1 year of experience in a fast-paced customer-facing role

• Strong communication and interpersonal skills

• Natural problem-solving ability and a proactive approach to customer issues

• Ability to remain calm and effective under pressure

• Comfortable working with multiple communication channels and systems

• Experience working with KPIs and performance targets

• Strong adaptability and ability to thrive in a dynamic environment

• Open to direct feedback and continuous improvement

• Entrepreneurial and ownership-oriented mindset

• Already based in or near Valencia, Spain

• Valid eligibility to work in Spain / EU work eligibility

• Available to start as soon as possible.